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Business Profile

Gymnasium

AGA Gymnastics Northwest

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • Bri T.

    Date: 11/15/2022

    I signed my 1 yo child up for classes to allow for some socialization post covid. We really liked the teacher and the classes were fun. This review is not reflective of the teacher or her teaching ability. The classes were maybe a little advanced, but the socialization aspect was there so we were happy. We had not been attending because our child got sick and had doctors apts, etc. We did not mind paying for classes we missed, etc. What we were frustrated about was that we were then informed that there was a holiday performance that was mandatory via email. Not only was the holiday performance mandatory but there was also a $40 costume fee that was mandatory. Our child is 1 yo she cries when she is around people she does not know so we thought no problem we will opt out of this, but opting out was not an option. There is also a $15 free for each adult who wants to attend this performance (obviously an adult must accompany a young child) and a $50 photo fee if you want photos. When we wrote the business and said that we would like to cancel our membership to not have to pay for the performance we were told that we just missed the deadline (which I guess conveniently was a week prior) and the fees were already added to our account. I am fine paying for the rest of the session/would like my child to attend but do not agree with having to pay mandatory holiday performance fee(s) (I left this plural because it is not just one fee). It is suspect that they are charging people without prior authorization, but conveniently they have everything set up as a direct withdrawal from your account. We decided to eat the cost and cancel because I don't want to be stuck paying for another session because we just missed the deadline or be stuck paying for a spring performance, whatever excuse it will be next. We are extremely disappointed because this could have been a great resource in our community, but it has just left a sour taste in our mouth. I will not be recommending.

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