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Business Profile

Lawyers

The Gray Law Firm P.S.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, I reached out to Gray Law to request a legal letter to address inconsistent payment against a promissory note that ************ drafted years prior. The initial response was prompt, being provided on April 17th, but the draft letter needed some work. I asked for some changes but never heard back. I emailed 3 times, on April 18, April 21, and May 2 but received no response. I also called twice over the same period. I was told he would call back but was not. I finally gave up and moved on. Months later, on June 20th, I was emailed by ************, to inform me that I hadn't responded so I was being billed for the letter and consult. I provided evidence of my correspondence and was told that "clearly" it was not received. So now I have a draft letter that does not reflect my situation and a bill for a service left incomplete. I have offered several options for resolving the issue - including finishing the letter as originally requested - but ************ seems to not be interested in anything but being paid. And he and his staff continue to blame issues with their phones and email providers when a normal, sincere response would be to acknowledge those technical issues and attempt to mend the business relationship. Somehow emails get through for billing, but not otherwise. Calls to discuss continue to go unanswered. I need to understand what my obligation is with regards to this bill and if unjustified, as I believe it is, I need help having it voided.

The Gray Law Firm P.S. is NOT a BBB Accredited Business.

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