Business Profile

Medical Doctor

Sound Physicians

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

153 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just received a collection notification for $22.36. We never received a bill for this prior to today.
Business Response
Date: 10/11/2023
The charge is for DOS 08/16/2021 and paper statements were mailed to the patient on 10/18/21, 12/04/21, and 02/16/2022.
Initial Complaint
Date:10/01/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business SOUND PHYSICIANS EMERGENCY has issued a complaint against me to collections for $23.54. I do not recall any of the service nor was there any bill sent to me.
Business Response
Date: 10/10/2023
We are calling this patient back directly to discuss billing.
Customer Answer
Date: 10/13/2023
The response yielded that they could not find any service reference my account number. I then provided my birthdate and received no further communication.
Customer Answer
Date: 10/13/2023

Complaint: 20682356

I am rejecting this response because:
After a phonecall I was told that they could not find the service from the account number. I provided my date of birth and was not told anything further. I still have no idea what this service was, when,who, and even where. Yet I am in collections for it?
Sincerely,

*******************
Business Response
Date: 10/18/2023
We called and spoke with the patient. He provided his DOB but could not discuss the account as he was picking up his son from school. We were able to locate the account and while It went to the agency on 03.06.19 for $60.00,the patient paid 07.02.2019. We verified that the account is closed with the agency.
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to **mplaint ID ********, and find that this resolution is satisfactory to me as I only want to ** firm I am no longer in **llections for this service?

Sincerely,

*******************
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Send a bill to collection agency after almost 4 years but I was never received a bill for their services.
Business Response
Date: 10/04/2023
An initial statement was sent to the address on file on 12/2019, multiple text messages, and a collection letter on 3/2020 before the account was placed in collections on 4/8/2020.
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received a debt collection notice in the mail from Sound Physicians Emergency Medical of ******* for 1196.00$ medical treatment I received over a year ago, and after contacting the hospital directly, they have no record of this bill even existing. What is weirder is if this was an actual medical bill I would have received a phone call or notice from the actual hospital I visited. this is the first I've heard about this bill that apparently was made on August 18th, 2022 and the only thing that I was billed for was handled and processed by my insurance provider. and after about an hour of the run around I can honestly say that this has to be some sort of scam no one anywhere from that time frame had a record of this supposed bill except for coincidentally the collection agency trying to collect. i have not paid it yet because this "bill" didn't even show up on my credit report. which is a major red flag if this was given to me over a year ago. i just want this thing gone and I never have to see it again.
Business Response
Date: 10/10/2023
The patients' records support he received services. However, we do need his insurance ID to bill the carrier.
Initial Complaint
Date:09/12/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sound Physicians sent me to **************** Collections for $1032. They never sent me bill nor did the collection agency, the hospital has no record of a bill owed, Sound physicians has no record of any money owed, ****** paid the charges in full AND I never saw a Physician! They are committing insurance fraud. I'd like the name of the doctor that treated me along with the medical records from the ** visit. An account of my medical history, the notes on my examination, and the treatment recommended. I love to read non-fiction stories...I'd really like to speak to that imaginary "doctor".
Business Response
Date: 10/25/2023
Our review of the patients account has resulted in these findings:

Sound Physicians Emergency Medicine is the emergency physician group that provides services at ************************* ***********.
The patient was seen through the emergency room on 7/2/2021.
The patient can contact ************************* *********** to receive any medical records associated with this date of service.
The principal balance of $1132.75 is being cancelled from the collection agency and a letter of deletion will be sent to the patient.

We regret for the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:09/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had emergency surgery in January 2023. We were forced to use a doctor out of network. Everyone has been paid. I get these notices from this company that I owe money. I checked with my doctor and nothing is owed; I checked will billing of the hospital and with *********** I have a letter from ********** saying that I don't owe Sound Physicians anything. I need for Sound Physicians to leave me alone.
Business Response
Date: 10/18/2023
The remaining balances on the paid charges have been adjusted the charges that were not covered by insurance are under investigation.
Initial Complaint
Date:08/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2022 I was seen at the *** hospital for Covid. I was released from the hospital hours later and only to go back to the hospital a few hours later where I stayed for almost 2 weeks. I received a bill from the hospital which I was informed it was covered in full due to the Covid ****** And somehow almost 2 years later Im getting a bill from the hospital for $747.02. I was told its covered under Covid ****** How can one bill be fully covered and this one not and its the same Covid case! Then I call this company to try and figure this out one minute Im told I owe $0 next Im told $747 I have a recording on my phone of this company saying my balance is zero then Ill get a letter in the mail saying I owe. This company says oh maybe its because how its worded in the billing or messed up coding. Thats not my issue to fix. Then we speak to a manger who seems to be on our side confused as well why we are being billed this and tried to give us our insurance company information to call them and ask what the issue is and she gives us surprisingly the wrong number and information. EVERY single person we speak to has no idea whats going on why we are even being charged this amount but apologize for the bill being almost 2 years late. We want this charge to be removed because it seems no one knows why we are charged this and no way is one bill covered and not the other when it was for the same Covid case. And all the billing reasons have been different every time we are send this bill. This is what the government used all our tax dollars for its to pay for this!!!
Business Response
Date: 09/06/2023
The account was reviewed, per the *** from the insurance the balance was left as patient deductible. The balance was patient responsibility.
Customer Answer
Date: 09/06/2023

Complaint: 20534004

I am rejecting this response because: the same bill for the same visit was covered under a covid ***** so this random bill you all decided to send should have been fully covered! This bill has had multiple reasons why it was sent to us one said it was a duplicate one said it was not covered by insurance then told it was a coding error then told oh sorry covid money ran out well maybe if this wasnt sent almost a year later it would of been covered and NONE of those excuses are our problem! This company needs to do the right thing and get this cleared. We will continue to fight this!

Sincerely,

*******************
Business Response
Date: 10/18/2023
This account has been adjusted off and there is no balance owed.
Customer Answer
Date: 10/20/2023

Complaint: 20534004

I am rejecting this response because:
I have not received a refund check yet so I dont know how it can be closed out
Sincerely,

*******************
Business Response
Date: 10/27/2023
No payment was made by the patient to us so no refund would be issued.
Customer Answer
Date: 10/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,I am calling about a bill I received that went to a credit agency. I have been in communication with sound emergencies and creditors for years. I was active-duty military during that period of time, and my insurance company directed me to contact dates of service - 1-18-2019 the amount you were billed $1682.00 the provider's name - SOUND PHYS EMER MED OF ******* This is the contractor that was providing services to *********************************************** Important message about your SOUND PHYS EMER MED OF ****** account ********. See below to see any settlement options that are available. *************************** ************************ is a debt collector attempting to collect the debt you owe to the creditor listed in this communication. We will use any information obtained from you to help collect the debt. Your account is still outstanding. Your immediate response to this correspondence will allow us to help you resolve this matter. Original Creditor: SOUND PHYS EMER MED OF AZ,INC Current Creditor: ***********************, LLC Balance: $1,682.00 Settlement Rate: 60%Settlement Amount Owed: $1,009.20 If you do not dispute the debt, please send your payment to the address below or go to www.nationalrecovery.com/PaymentPortal/?cn=28645004 *************************************************************************************************** ************ Email ************** www.nationalrecovery.com/PaymentPortal/?cn=28645004 Please let me know how to advise soonest!
Business Response
Date: 08/30/2023
Using the information provided in this complaint we are unable to locate any patient. We are waiting to hear back from the agency.
Business Response
Date: 09/06/2023
The agency will be reaching out to you directly to update insurance information. Once completed the account can be closed with them.
Initial Complaint
Date:08/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To begin, I wasn't even aware that a medical debt existed before this company sent it to collections!According to their online records, the original payment wasn't processed due to missing insurance information, which had already been provided numerous times (at the hospital at the time of services as well as twice over the phone in the next few months). The original services occurred on 3/23/2022 when I was underage, and today I found out they've sent a $x,*** bill to collections without ever informing me of its existence or listening to the many times insurance information was amended. What's worse, the only "emergency room services" I received were a Gatorade and a small ibuprofen in the pediatric ER. All communications have been addressed not to me as a legal adult but to my parent, which is a HIPAA violation in and of itself, as I did not consent to this, and is grounds for legal action. NONE of the telephone communication attempts, if they existed at all, were addressed to MY number. Not to mention leaking my information to collections is a violation of legal code as well.According to the BBB, since February 2021 similar situations have been happening to others as a result of this company's inadequacy. An actionable shame.
Business Response
Date: 08/21/2023
This account is being recalled from collections. The insurance that was called in was billed and denied as inactive for DOS. We will reach out to the patient to confirm the insurance information originally collected on the phone.
Customer Answer
Date: 08/22/2023
For ****** ********* my recipient number is ***********. The *** number is ******. The card number is *****. The *********************** member ID is ***********. After speaking on the phone with both the insurance and Sound Physicians at the number ************** at the same time, it was audibly confirmed to one of your associates that the insurance had covered the two bills sent to them on 3/23/2022, and that no bill should ever have reached me. They are no longer my insurance provider, but they were at the time, and they did both receive and pay these bills already.
Customer Answer
Date: 08/26/2023

Complaint: 20470833

I am rejecting this response because: Please review the additional information I've provided for you all. The bill itself has been paid by insurance already, and this was told by one of their associates over the phone to yours.

Sincerely,

*************************
Customer Answer
Date: 09/21/2023
This has not been resolved. Sound Physicians is still sending me texts and emails about a bill even though I called their billing department and they say the account is closed.
Business Response
Date: 10/04/2023
Account has been removed from collections. We have made multiple attempts to reach out to the patient using the phone number on file and on BBB complaint but both numbers go to busy signal.
Multiple text messages were sent to the phone number on file which state went through successfully. Patient did review their account via web portal on 11/17/22 which then she also spoke with a representative. Patient's mother called on 1/24/23 in which it was advised that we would need the patient's authorization in order to speak with her. Per review of calls, for call on June 2022 and the agent obtained authorization from the patient to speak with her mother regarding the balance, so the patient was fully aware of the bill. Also on all other calls, no HIPAA violations were broken.

Customer Answer
Date: 10/13/2023

Complaint: 20470833

I am rejecting this response because: This all has nothing to do with the fact that the bills should not exist in the first place. I have spoken numerous times to your billing department in the past few months in an attempt to correct and settle this, and on one such occasion a member of my (then) insurance company confirmed to one of your associates that the insurance had paid the two bills listed at the time of receipt. I should not have been receiving ANY communications, and nor should my parent(s). This complaint will stand until the company revokes the (paid for) bills and all communications regarding it.

Sincerely,

*************************
Customer Answer
Date: 10/20/2023
Hi there,
The business did NOT address the matters within my complaint.
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are trying to collect money on a bill I never received from 3 years ago. If they would of billed in a timely matter, my out of pocket was already met and there would of been no bill. They have a poor billing department and I refuse to pay for something insurance would of covered at the time.
Business Response
Date: 10/18/2023
The balance has been removed from collections and adjusted off since the insurance was not on file and it is too late to bill for this service. Please allow 30 -45 days to show reflection in credit report.
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Sell

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Sound Physicians is NOT a BBB Accredited Business.