Business Profile

Medical Doctor

Sound Physicians

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Complaint Against SOUND PHY E M GREATER MEMPHIS for False Debt Reporting Residency and Lack of ******* Ties:Since December 2013, Ive lived in *****, ********, with no connections to ******* healthcare. My ******** drivers license and *** Health records, attached herein, confirm my Ozark residency, discounting any *******-related debts.No Communication; Debt Questioned:SOUND PHY E M GREATER MEMPHIS hasnt contacted me regarding the alleged $977 debt. This lack of communication casts doubts on its validity and suggests possible identity theft.Impact of False Reporting:The erroneous debt report has significantly dropped my credit score, impacting my ability to secure loans, housing, and reasonable insurance rates. This issue threatens my current and future financial health.Measures Taken:Filed disputes with Equifax, Experian, and TransUnion.Submitted a complaint to the CFPB.Requested a BBB investigation.Resolution Demands:1.Immediate removal of the $977 debt from my credit reports.2.Comprehensive CFPB and credit bureau investigation.3.Accountability for SOUND PHY E M GREATER MEMPHIS in their reporting practices.Pattern of Complaints:My research shows several similar complaints against SOUND PHY E M GREATER MEMPHIS, suggesting systemic issues in their debt reporting.Personal Toll:This issue has caused immense mental and emotional stress, affecting my well-being and financial stability.Plea for Action:I seek my records correction and advocate for improved consumer protection in credit reporting.I look forward to a prompt and fair resolution.
Business Response
Date: 01/18/2024
We are sorry for any inconvenience this has caused you. Your account has been closed with the collection agency, please allow 30 - 45 days for this to reflect on your credit report.
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was treated at ********************* **************** on 10/30/2022 and gave my insurance information for my primary and secondary policies to staff when i checked in. The hospital was able to bill for the ** scan and the visit successfully, so it was correct information. In March, 2023, I began receiving bills from Sound Physicians for $1,196.00 as they claimed that my insurance companies denied the claim. When I logged into the patient portal and checked my insurance records, I discovered that they only billed my secondary policy, who denied payment because they failed to bill the primary policy. I verified the information that they have and requested that they bill my primary insurance company. They have failed to do this, even though I've called, written them a letter and continued to "verify" my insurance information in their portal. Yesterday, I received a letter stating that they are going to send me to collections if I don't pay them $555.00 in 10 days. They have STILL not billed my primary insurance policy.Bill my insurance. Bill it properly. Stop harassing me for money that somebody else owes you.
Business Response
Date: 01/04/2024
The primary insurance we received from the facility does not appear to be active. We have reached out to the facility for the correct insurance information. Once obtained we will rebill them appropriately.
Customer Answer
Date: 01/04/2024

Complaint: 21094967

I am rejecting this response because: I have provided them with accurate information multiple times and went as far as to mail a copy of my insurance card with the mailing address and telephone number for my insurance company. There is no reason why they should be having these problems or stating that they billed my insurance when they never really did.

*********************************************************
Customer Answer
Date: 01/17/2024
Here is my insurance card, front and back, with all of the information that this company needs to file a claim with my insurance company. To date, a claim has still not been filed.
Customer Answer
Date: 01/17/2024
Member ID: *******
Claims *************************** PO Box ******, ******, ** 75380-0925
Provider customer service telephone number **************.
This should allow the company to file a claim with my insurance company.
Business Response
Date: 01/24/2024
Thank you for providing the insurance information, your account has been updated and new claims have been refiled.
Customer Answer
Date: 02/01/2024
A claim was filed and paid by my insurance company, so this case has been settled.
Initial Complaint
Date:01/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just recieved a text from them regarding a bill and I have never set foot in their emergency room. I don't know who they are. I have not been to an emergency room in over a year. Seems very scammy and unprofessional. I don't know how they even got my number but there better not be some bill show up in my name.
Business Response
Date: 01/03/2024
We are sorry for this communication and have removed your phone number from our communication list.
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed a collection report that says I owe this place over $500. Ive never set foot in this place, let alone been in a hospital or seen a doctor in well over 2 years. Nobody answers the phone when I call to try to get more information. It says its a place in *********, ** but I havent been up there in nearly 15 years.
Business Response
Date: 01/03/2024
We would be happy to review your complaint, unfortunately, without your last name we are unable to locate your information within our system. A call attempt was made, but per the automated response, our number is blocked. Please provide us with your first and last name so we can review your account and resolve your complaint.
Customer Answer
Date: 01/03/2024
My name is ********************* and the amount is $566.
Business Response
Date: 01/18/2024
We are sorry for any inconvenience this issue has caused. Your account has been closed with the collection agency, you will see this reflected in your credit report between 30 - 45 days.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sound physicians filed with a collection agency (CMRE) to collect $771 from me for an inpatient stay in the third qtr of 2022. As I stated to Sound, I have complete coverage with ******** and two additional policies. The hospital has all my numbers, I'm not giving them to Sound again.My problem with Sound is the same as every other BBB complaint. It's up to them to process the claim, it seems they are unable or unwilling. I can't help with either.ALL the other bills were covered. I'm not paying a dime to shut them up on a charge that I don't owe.
Business Response
Date: 01/02/2024
We apologize for the inconvenience this issue has caused you. Your account has been recalled from collections and the charge is being adjusted off appropriately.
Initial Complaint
Date:12/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After submitting insurance information by phone, by email, etc I am being harassed by an unprofessional entity. I ask they get paid by ******** or Medical then go on their way
Business Response
Date: 12/19/2023
We apologize for any inconvenience this error has caused. Your account has been closed with the collection agency; you should see this reflected in your credit report in 30 - 45 days.
Initial Complaint
Date:12/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my Wife to the ** on 11/13/23 for severe pain due to an infection. Someone from Sound Physicians gave me their card and that was the last I heard from them. They did absolutely nothing for us. A couple weeks after my wife was discharged from the hospital, we received two bills from them for a total of $1,320.67. This is a complete scam. No services rendered.
Business Response
Date: 12/20/2023
Per our investigation this patient was treated by our physicians and the patient can request their medical records from the facility.
Customer Answer
Date: 12/20/2023

Complaint: 21018712

I am rejecting this response because:
It does not provide enough evidence to justify the cost of services provided.

Sincerely,

***************************
Business Response
Date: 05/13/2025
Mr. ********* please let me know if you would like and itemized statement of services, I will be happy to supply. I apologize for the delay in response as this should have been addressed timely.
Initial Complaint
Date:12/15/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to ER at Canyon Vista Sept 2020. Received bill. Paid in full Dec 2020. Received bill from Sound Physicians in January 2021 (or thereabouts) for around $1700. They did not bill my insurance. I called them, gave them my insurance. Month later, they sent another bill. I called and gave them my insurance a second time. Never heard from them again. Insurance would have paid over 90% of it. 3 years later, a collections agency shows up on my credit report. The alleged debt was sold to a 3rd party. No attempt was made to contact me by any party involved, in violation of the ****** There is no excuse for not billing my insurance, or for putting a derogatory on my credit report.
Business Response
Date: 12/19/2023
We apologize for the inconvenience this error has caused you. Your account has been closed with the collection agency, please allow 30 - 45 days for it to reflect on your credit report.
Customer Answer
Date: 12/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was admitted to the hospital on 3/26/23. I continue to receive a bill from Sound Physician's in the amount of $2,126.00. I have updated my insurance with them several times and they continue to say that my insurance has denied the claim. I contacted my insurance and was told that the claim was never submitted. EVERYTHING else from my stay has been covered 100% from labs to imaging. I don't know what else to do to get them to submit this claim properly. My daughter had a bill with them 2 years ago and it took us over a year to get them to run the insurance correctly. I finally demanded to speak to a manager and they finally addressed it. I'm looking for assistance in getting this addressed correctly. The account number is ****************. My insurance card states: Illinicare MA/****/** Aetna Better Health Subscriber #********* DOB: 10/29/1975
Business Response
Date: 12/05/2023
We have verified and updated the insurance per the information provided by the patient. The claims will be sent tomorrow, 12/6/23.
We regret the inconvenience this has caused. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from Sound Physicians. I disputed the bill under FDCPA law by written request to Sound Physicians which they ignored and sent 2 more subsequent bills. The 3rd bill threatened further collection activity with claims that I never responded to their first bill. Sound Physicians has not validated the supposed debt as required by FDCPA law and they have threatened to continue collection activity. They are now in violation of FDCPA law twice. I have their signature from when they received my letter, so they can't say they didn't get it.
Business Response
Date: 12/04/2023
Thank you for your recent letter regarding the complaint submitted to your organization by ******************** **************, LLC provides medical billing management services on behalf of Sound Physicians Emergency Medicine. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Sound Physicians Emergency Medicine.

Our review of the patients account has resulted in these findings:

Statements were sent to the patient to the same address listed in the BBB complaint on 8/26/19, 2/1/20, 11/29/23 and 11/30/23.
Sound Physicians Emergency Medicine has only billing account records (statements) such as statements. If the patient is requesting any other documentation such as medical records, they must obtain it through the medical records department at the hospital.
For further assistance the patient can reach out to the collection agency or call the billing department at *************.

We regret the inconvenience this has caused *******************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
Customer Answer
Date: 12/04/2023

Complaint: 20927840

I am rejecting this response because:
I did not request medical records. I requested validation governed by the Fair Debt Collection Practices Act which the business has violated twice now.
The complaint still stands, as they continue to collect on a bill they have failed to validate. They can't just harass me by saying I owe something but have no proof and then ignorey FDCPA rights protected activity requesting validation.

Sincerely,

*******************
Business Response
Date: 12/12/2023
Attached, you will find an itemized bill of services rendered. I will have these accounts closed at agency.

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Sound Physicians is NOT a BBB Accredited Business.