Complaints

This profile includes complaints for Papa John's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Papa John's Pizza has 12 locations, listed below.

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  Papa John's Pizza

  null Tacoma, WA 98408-7117

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  Papa John's Pizza

  14911 Union Ave SW Tacoma, WA 98498-2249

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  Papa John's Pizza

  20610 State Route 410 E Bonney Lake, WA 98391-8461

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  Papa John's Pizza

  5700 100th St SW Ste 350 Lakewood, WA 98499-2778

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  Papa John's Pizza

  3411 6th Ave Ste A Tacoma, WA 98406-5487

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is horrible and the lady in her 50s still tossing pizzas is the worst. I am a delivery driver so i called to be sure the pizza was ready instead of going there to find out it would be a 20 minute wait or more like usual. Then when I get there this old woman who still works at a pizza joint comes giving me all this talk about how not to call again and how busy they would be making pizza. As if she is working on the production lines at GM. Don't be mad at me because your life is miserable and you work a scummy job. Go out and better yourself. You all need to be worrying about the filthy drug addicts all in the parking lot. Maybe they are no issue because 99 percent of them are not African American. This place usually has bad service and i mostly skip orders from here. It is in a drug infested area with drug addicts smoking dope right in the parking lot all day long. Also If I can't call to check on the food why does **** have it so that I can call directly? I am going to call every single time I take an order from this horrible place. If there is a problem don't answer the phone and I will leave the food to get cold. Does not matter to me. This is for the Papa Johns in ****** on 76 and Pacific. The worst area in the whole state and the service matches. Absolute trash. Maybe this woman just thinks she can speak to African Americans this way. If she talks like that to the wrong person she will end up wearing pizza. I don't want any more orders from this place in this filthy area. Contact **** and give them my info so they will block you all from sending orders to my phone from this filthy place with slow service and extremely rude employees. Nothing but problems the entire 4 years of going to this place. I have had to cancel at least 50 orders because of the long wait and this big mouthed woman has a smart mouth. She will be tossing pizza until she is in a box.

  Business Response

  Date: 08/14/2024

  Thank you for bringing your concerns to our attention. As an **** Eats driver, your feedback is valuable to us, and we strive to provide the best service possible. We appreciate your input and will use it to help us improve.
  Regarding the issues you mentioned:

  Parking Lot Concerns: Our parking lot is managed by an external property management company, and security personnel regularly patrol the area to ensure safety and discourage loitering. We prioritize the safety of our employees, guests, and third-party drivers, and therefore do not expect our team members or third-party drivers to handle such situations directly.
  

  Store Employees: We are an equal opportunity employer and take pride in hiring individuals based solely on their qualifications and ability to perform their job. We do not discriminate based on age, race, or any other protected class. Our employees undergo ongoing training and development to ensure they provide the best possible service. We will review and discuss the opportunities or issues stemming from your complaint with the appropriate parties to ensure continuous improvement.
  

  Action ************** Eats: As requested, we will contact **** Eats to request that this location no longer sends orders to your account. We want to ensure that your experience aligns with your expectations.
  

  We apologize if your experience did not meet your expectations and appreciate your feedback. Our goal is to continually learn and improve, and we will use your comments to help us better serve our community. If you have further questions or need additional assistance, please feel free to reach out. We are committed to providing a better experience in the future.