Complaints

This profile includes complaints for The Aesthetic Surgery Centre's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Aesthetic Surgery Centre

  2202 S Cedar St Ste 100 Tacoma, WA 98405

• 

  The Aesthetic Surgery Centre

  34503 9th Ave S Federal Way, WA 98003-8727

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed upon total of 0.5cc tear trough filler (which I had elsewhere in past) with injector. When paying, noted being charged for 1cc - HUNDREDS of dollars more. I was THEN told they dont carry the 0.5cc common to other ********** time of service, voiced concern regarding visible distinct ridges. Injector assured me the filler would settle. Returned 2 weeks later, as it was unchanged, and again was told it would settle. Went to clinic out of town, where I had been seen multiple time in the past, and was told filler was done poorly, needed to be dissolved, and to return to Aesthetic. Returned to Aesthetic again. Injector dissolved the filler. She told me that my next session of ***** would be complementary. When I attempted to schedule the appointment 2 months later, I was told it would not be honored since the injector was no longer with the clinic. I then spoke to ****** (Admin) who stated that she would review my chart. I received an email, after significant delay, stating that she would honor the 35u. By this time, I had ***** done elsewhere. I responded requesting a refund for the poorly done filler or to schedule the next session of *****. No response from ****** since that time (2 months ago) despite multiple attempts to reach her.

  Business Response

  Date: 02/10/2025

  Ms. ***** was a patient of a contracted RN Injector. She has incorrectly stated that other practices purchase and charge for half syringes (.5 cc). While there are some products that can be ordered in .5cc syringes, these are not commonly used. We purchase (1cc) and is only half is used, we are unable to use for another patient and the filler is discarded. For this reason we charge for the full syringe (which is industry standard when using 1cc syringes). We quote our pricing to the patient at the time of scheduling so the price charged was communicated to this patient before she came in for the procedure. The patient had the procedure and was unhappy with the outcome. When she came in to discuss with her injector, other providers were consulted and it was felt that there was normal appearance in stages of healing. When patient returned again, unhappy with the aesthetic and stating colleagues had told her the filler had not been done correctly, she requested it be removed which was done. As service recovery, the injector offered a complimentary ***** service which was scheduled for December. Our office contacted Ms. ***** to let her know the original provider had left and her appointment would need to be scheduled with another provider. She expressed dissatisfaction over having a nurse (RN) inject her ***** though the previous injector had been an RN. The patient was given a choice of going to see the original provider at her new place of business or to see our new RN injector and we would honor the service as promised. Ms. ***** did not want to see "a male provider" for her *****. The clinic manager tried to reassure her but the patient refused. She then said she had already gotten ***** elsewhere and wanted a refund for the original filler or to be scheduled with our female provider for future *****. ******, the *** manager, reached out to executive leadership to inquire as to the best possible solution. The patient then began calling the office and refusing to hang up and upsetting office staff demanding to speak to ****** or someone in charge. ****** was not on site and our *************** manager spoke with her and let her know that we would not be reimbursing for the filler. It is our opinion that the original treatment was appropriate, both in the procedure fee itself and in the aesthetic outcome. Attempts to provide another service were met with demands we could not accomodate and threats of litigation. At this point in time, we would like to wish Ms. ***** the best and suggest she seek another aesthetic provider for her treatments. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22896374
  
  I am rejecting this response because there are multiple false statements in the company's response. 

  Unfortunately, ****** has provided multiple falsities in her response. As ****** stated, this product can be ordered in the 0.5 cc syringe, however, their clinic apparently does not order that size, which was not disclosed to me. The clinic that has been treating for me years does carry the 0.5 cc syringe and charges in 0.5cc increments. It was not disclosed to me at Aesthetic that I would be charged for double the amount that I received. No estimate was provided to me prior to the service despite ****** stating otherwise in her response. I was in fact, unhappy with the outcome as it was done very poorly. There was no other provider at Aesthetic that evaluated me on the two occasions that I returned for reevaluation of the poorly injected filler, despite ****** stating in her response that I was evaluated by another provider at their clinic. Also, I am in the medical field, however, I was not evaluated by a colleague. I was evaluated by a physician who has treated me in their clinic on multiple occasions. I scheduled an appointment with this physician (who is a male) who recommended that the filler be dissolved due to poor results. Another falsity in ******** response is that I was encouraged to see the original provider at her new place of business. This information was never provided to me. I also informed her that I preferred to be treated by a nurse practitioner or physician. The original provider at Aesthetic was an ARNP not an RN. I did, in fact, call the clinic and request to speak to ****** or another manager. I was originally told that she was in a meeting and I stated that I would hold until she was out of the meeting. I was then told that she would be returning to the office around 1 PM. I was polite to each of the receptionists. So I called back at 12:55 and requested to hold until she returned to the office. Ultimately, I spoke with a clinic manager, who stated that they she was unsure if they would be refunding me for the filler or providing the complementary ***** as previously agreed upon. She stated that I would be receiving an email, which was never sent. I was never offered another service or any accommodation for this terrible experience, despite ****** stating otherwise. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 14 laser hair removal treatments and paid for them in full back in July when I was an employee. I only redeemed 4 out of the 14 treatments and now that I no longer work there, the business is saying I cannot finish my treatments without buying another package at full price. The price of the treatments I did redeem still is less than what I paid for. however the business does not want to issue me a refund. I paid a total of ******** dollars for 14 treatments, at ***** dollars per treatment I only received 4 treatments. therefore the business still owes me ****** but they are not agreeing to refund me.

  Business Response

  Date: 12/09/2024

  Dear ****** M,

  Thank you for the opportunity to respond to the complaint filed by ******* **** against Aesthetic Surgery Centre. I am the acting Executive Director here at the company, ***** ***** left the organization 7 years ago.

   

  ****** **** was employed by our company. As part of our company benefit package, she was eligible to receive discounted spa and surgical services. 

  On 7/24/24, ******* purchased a laser hair removal package (facial) that was priced at $960 and she paid $450 with her discount. The package would have allowed her to receive services for one year or until treatment was complete, she received 4 treatments.

  She also paid $600 for a medium area (lower leg) which would have been $1440 full price. Again, this would have been good for one year or until treatment complete, she received 4 treatments.

  ******* received 3 Brazilian laser treatments during the previously mentioned treatments she had paid for at no charge. These should have been billed at $1440 full price with a discount to her at $600. 

  ******* also received a breast augmentation procedure which she paid $4109.20 for and would have been $9934.20. I am attaching the quote to this document which shows she paid half for the procedure, received the implants for free, paid for her garment, received half off for anesthesia fee and half off her facility fee. The policy states and the employee agreed to stay with the company for at least 1 year post surgery in exchange for the discount. ********* surgery was on 2/14/24 and she left the company with no notice on 9/19/24.

  Based on the fact that ******* was knowingly receiving free services in the spa, continuing to received discounted services in the spa despite no longer being an employee and one that left the company in a negative standing, and the fact that based on our surgery discount policy, ******* owed the practice back for the discounted surgery she received, we notified her that while she was welcome to continue to receive services in the spa, she would need to pay full charges moving forward and was no longer eligible for the employee discount package she had been utilizing.

  Please feel free to reach out for any further clarification on this matter. 

  Sincerely,

  ***** ******

  ************