We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Spartan Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and scheduled Spartan Plumbing to come out to give me a bid for a Pressure Regulator Valve and to fix a leaking bathroom valve that a previous Plumber had not been able to fix. I was told by the scheduler that there was a $49 diagnostic fee that would be applied to the work if I decided to have the work done.The bid for the *** was too high so I declined that work. But was told by the Technician that the valve could be repaired for $222 plus tax. I approved that diagnostic and bid. The Technician proceeded and told me he was unable to fix the valve and that I still owed the $222 plus tax. Which I paid in protest because I had signed the bid on his ipad. It was never explained to me that I would owe the full amount if he was unable To make the repair. This was a clear Bait and Switch technique and has to be an illegal business practice.

    Business Response

    Date: 06/06/2024

    The way **************** is stating the chain of event took place is incorrect. She is stating we told her we had a $49 diagnostic fee, which is not accurate.

    She did call our office and request to schedule an appointment for a bid on replacing her pressure reducing valve, she wanted her pressure checked, and a couple faucets installed. During that phone call my CSR stated "we have a $49 dispatch fee to get our technician out on site. From there we will do a visual evaluation of the scope of work and give some estimates, if you accept any of the estimates we will waive the dispatch fee." To which **************** acknowledged with "ok" and proceeded to schedule. This is on a recorded phone call, which I have access to. 

    Our technician gave her multiple estimates that she did not approve and then gave her one to repair the faucet. Upon attempting to repair the faucet it was found the faucet was damaged by someone previously and is in beyond repairable condition. It needed to be replaced. That information would not be known without performing work. She is upset that we charged for attempting to repair it even though it could not be fixed. Our time is valuable, it costs money to send a trained technician to a person's house. Even though her fixture could not be repaired we provided her with valuable information that she can take to the next company and skip the diagnostic step. 

    As I stated in another negative review response, I would happily apply a portion of the diagnostic invoice towards replacement.

Spartan Services Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.