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Business Profile

Portable Buildings

Backyard Buildings and More

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Backyard Buildings and More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Backyard Buildings and More has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a shed from ****** and paid for the build in August. A build day was scheduled for 28 November 2022 (earliest availability), weeks ago and confirmed multiple times. It looks like the shed is purchased through Heartland and the build is contracted out to Backyard Products out of ******, **********. On the day of the build, no effort was made to contact me. No one showed up. I called multiple times to check. Neither Heartland, nor Backyard Products could get a hold of their contractors or builders. I took a day off of work to sit and home and wait. I think it is incredibly unprofessional to no show and never give the courtesy of calling. The shed is nearly $4000 and during these hard times, it is difficult to take an entire day off of work. It is disrespectful to the customer who paid hard earned money and treat them like they are not even worth their time to call. I think neither Lowes, nor Heartland, nor Backyard Products is willing to accept any form of accountability in this mistake. Each company passes blame. As of right now, no one knows where my shed is, nor when the builders can come out. They could not even reschedule, despite my calling them multiple times. I think to have someone pay $4000 and then not be able to provide neither the service nor the product is theft! Worst of all, no one is attempting to rectify this mistake. Their unprofessionalism and lack of customer service could have caused additional second and third order effects. How am I supposed to take any more days off when no one adheres to the scheduled build day! I will be reprimanded and held accountable at work, but will any of these companies? This is robbery and a scam! How can such an establishment exist in the US and go unchecked?!

    Backyard Buildings and More is NOT a BBB Accredited Business.

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