Complaints

This profile includes complaints for Diagnostic Imaging Northwest LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Diagnostic Imaging Northwest LLP has 6 locations, listed below.

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  Diagnostic Imaging Northwest LLP

  Tacoma, WA 98401

• 

  Diagnostic Imaging Northwest LLP

  222 15th Ave SE Puyallup, WA 98372-3754

• 

  Diagnostic Imaging Northwest LLP

  11212 Sunrise Blvd E Ste 205 Puyallup, WA 98374-8847

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  Diagnostic Imaging Northwest LLP

  1450 5th St SE Ste 4600 Puyallup, WA 98372-4655

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  Diagnostic Imaging Northwest LLP

  10004 204th Ave E Ste 2600 Bonney Lake, WA 98391-6539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Diagnostic Imagining Northwest for a mammogram. ***************** is my insurance provider and Diagnostic Imagining Northwest is in-network. Diagnostic Imaging Northwest billed my insurance using the wrong TIN # and billed by the radiologist and not the facility which is making this show as out-of-network even though Diagnostic Imaging Northwest is in-network. Because Diagnostic Imaging uses a third party billing company, I have been on the phone with them 3 times and my health insurance ************************ have contacted this third party billing company several times to resolve this and have not had any success. Now I'm receiving coverage letters from *** that I need the Provider first and last, TIN, billing address, National Provider Identifier and IRS W-9 form for Diagnostic Imaging. HOW DO I TALK TO SOMEONE IN THE ************* THAT WORKS FOR DIAGNOSTIC IMAGING THAT CAN HELP ME RESOLVE THIS OR AT LEAST GIVE ME AN EXPLANATION ON WHY THEY BILLED THE RADIOLOGIST AND NOT THE FACILITY WHICH IS IN-NETWORK. I HAVE NEVER HAD ISSUES BEFORE AND HAVE USED THIS LOCATION MULTIPLE TIMES. WHO CAN I CALL OR EMAIL THAT CAN ACTUALLY HELP ME WITH THIS AND NOT A THIRD PARTY COMPANY THAT DOES BILLING.

  Business Response

  Date: 05/20/2025

  Thank you for reaching out with your concern.  We have been working diligently with your insurance company as they had an error in their records.  I do see that they have recently reprocessed your claim, but I cannot see the outcome yet.  Please allow some more time.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from a collection company that I owed about $20 to Diagnostic Imaging NW. I did have imaging done there, but I never received a bill in the mail, email, or a phone call. I called their billing customer service and told that there was nothing they could do and that they would not let me pay my bill. They told me that they sent two bills by mail and gave one phone call with no voicemail left. I now have a ding on my credit history over a bill I never saw come in the mail and a phone call that was probably missed due to being at work. There needs to be a much greater effort to contact their customers than a single phone call without a voicemail before damaging someone's credit.

  Business Response

  Date: 10/13/2023

  Thank you for reaching out with your concerns.  Balances turned over to ****************** is not reported to the credit agencies for 6 months.  ****************** do offer an option to pay online at: www.ipspaymentgateway.com/infinity/dci/index.html or can be reached at ************. 

  Customer Answer

  Date: 10/17/2023

  I received a call from Diagnostic Imaging NW allowing me to pay my bill as I requested and that they were clearing things up with the collections agency after they had received this complaint. This was the solution to my case that I requested and I was satisfied with the outcome; however, that is not the answer that they gave in response to this complaint. I felt it was necessary to document the actual outcome before clicking accept. I also attached the receipt that they emailed me after accepting my payment.

  Customer Answer

  Date: 10/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have added more information to the case since the response given did not reflect what happened. Diagnostic Imaging NW reached out and allowed me to pay my bill on 10/13/23. They also told me that they were clearing this up with the collections agency. If the response given was the only option without reaching out to me to allow me to pay my bill I would have rejected it. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received medical services on 12/09/2022. Made first payment on 4/17/2023 and remaining balance was paid on 7/1/2023. I received a collection on 7/14/2023 dated 7/7/2023. On 7/21/2023 I contacted the collection agency to confirm that the account was closed since it should have never been sent. I was advised that it was still open. I contacted ****'s internal billing team and advised of the situation and was told there was noting that they can do a this time since they are transitioning billing companies and they will be unable to assist me until 8/21/2023. I have frequently been sent to collection and due to the DINW"s poor planning/ execution of transitioning billing companies this will be on my credit for at a minimum of a month and will impact my financial health.

  Business Response

  Date: 08/02/2023

  We are in the processing of a billing transition which limits our ability to reference patient account information.  If a payment was made, we would advise patient to please send us a copy of the cleared payment to aid in our research.  The collection agency does not report patient balances to the national credit agencies until the account has been with them more than six months. We are limited in what information we can provide in a public forum but if you would like to call ************, option 0 and ask for the patient accounts team, we would be happy assist you.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an ultrasound at Diagnostic Imaging Northwest on August 11, 2022. My primary insurance was billed and paid, then my secondary insurance was billed and paid with ****** 1/319: CFR 17.272(B)(3) Requires provider to accept CHAMPVA allowable as full payment. The allowable amount was $123.01 and the amount paid by CHAMPVA was $123.01. Despite this, I received a bill in the amount of $109.58. I have contacted the billing service several times but am talking with them in circles - I can't seem to talk with anyone familiar with the CHAMPVA program or who understands the ****** on the ****

  Business Response

  Date: 05/03/2023

  **************, were sorry to hear of this negative experience but appreciate you reaching out so that we can address your concern.  We will review the information you provided and follow-up. We are limited to what we can share on a public forum due to HIPAA privacy laws but if you would like to contact our local business office at ************** Option 0 between 8am-4pm Monday-Friday and request to speak with our internal patient accounts team, we will be able to provide you with additional information.  Thank you.

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Not because the response was at all helpful, it was not. I called the number provided, **************, pressed Option 0, and requested to speak with the internal patient accounts team. I was told there was no such department. However, when I finally found someone who could help me - after contacting the pre-authorization department and getting the number for a person locally, my issue was resolved and the invoice adjusted.

  
  Sincerely,
  
  *********************