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Business Profile

Restaurant Management

SA Food Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for SA Food Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SA Food Service, LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SA Food Service, LLC

      2612 S 38th St Tacoma, WA 98409-7308

    • SA Food Service, LLC

      15115 NE 24th St Redmond, WA 98052

    • SA Food Service, LLC

      4390 Meridian St Bellingham, WA 98226

    • SA Food Service, LLC

      3760 116th St NE Marysville, WA 98271

    • SA Food Service, LLC

      212 E Heron St Aberdeen, WA 98520-6610

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a push notification from Arby's today, 11/18/2024, telling me my special offer was about to expire so I opened the app to see what the offer was. The ad that first popped up claimed 5 free classic items until 12/1/24. I clicked on the offer details figuring it was a "free with purchase" promotion, however, nowhere on the detail page did it state that. The terms and conditions laid out the requirements with it being valid for one time use per guest not to be combined with other offers, etc. Nowhere did it state valid with purchase, however, when I clicked redeem, it populated 8 offers, all requiring a purchase of $5 or more. I can send screen shots if that would be helpful. I see this as a ************* type of advertisement. I understand that nothing in this world is free, but it got my hopes up for a minute that I might be able to get a sandwich from Arby's, which would have been quite the treat since I can't afford to eat out anywhere and have not been able to for the last year!! Now I feel depressed because I was really looking forward to that treat! They need to change the wording or honor what the ad offers. Thank you for your time.

      Business Response

      Date: 12/19/2024

      Good day ********,

      Thank you for bringing your concerns to our attention. We would like to clarify that our location is independently owned and operated as a franchisee of SA Food Service, LLC. While we strive to deliver the best service and experience to our customers, we do not have control over the app, or any promotions created or managed by our corporate office.

      The app and its related offers are handled directly by Arbys Corp. and our location is not affiliated with or able to modify the apps functionality or promotions. We recommend reaching out to Arbys directly at ************ for further assistance with your concerns regarding the app.

      Sincerely,
      ******** ******
      Human Resources Manager
      SA Food Service, LLC 

    • Initial Complaint

      Date:10/17/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On sept 6th, i waited in line at Arbys for 20 minutes. inexcusable! but i did. then i asked them 3 times to repheat my fairly large order. ***** they repheated it. THEY STILL GOT IT WRONG. i was missing two things- 2 expensive things, but was not goign to go back. i called 5 times. no answer. I have emailed corporate several times. no response at all. i went to the store. Manager no speak english. this is the absolute worst. being spoken to by a MANAGER IN SPANISH- i do not speak spanish. i do not want any lame coupons. I want my money back for the items i was missing. I spent lots of gas money to get there and get NOTHING In return. NOT OKAY. Shame on you! DO BETTER and fix this.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25,2022 at 1:53 pm, my daughters and I drove through Arbys drive thru after they had been closed for about 3 months due to renovations to get food that we had been craving for a while. We ordered because inside was still closed and was asked to pull forward and my daughter handed her her debit card (the only form of payment she has). The cashier said I need your PIN (out loud so that the cashier could input it) I was in backseat not paying attention on my phone we drive away and I realized what happened and my daughter said its ok I will just change my PIN which I said it is absolutely not ok, it is against the law. So I called asked to speak with manager and a girl answered said I am the manager I asked her name and she said I just got here so I dont know whats going on and you dont need to know my name sorry for whatever happened and then hung up on me. I made my daughter drive to the store and I had to walk up to the window because inside wasnt open,again asked for the manager and said if she was the one that hung up on me and she laughed at me refused to tell me her name walked away had the entire staff laughing at me and no one would tell me her name or would help me when I told them it was illegal for them to make my daughter give them her PIN number the manager said if I didnt like it I could go get my food somewhere else, which made all of the staff laugh even harder. **** also be filing a report with the police for making my daughter give out her personal and sensitive information.

    SA Food Service, LLC is NOT a BBB Accredited Business.

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