We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Infinite Age

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8,2024 I purchased Sea **** pills from this with expedited shipping. It's been almost a month and have not received anything. Numerous attempts have been made to get a refund to no avail. No answers when called. No response to Numerous emails. All I get is a voice recording. I want my money refunded in full.

    Business Response

    Date: 08/01/2024

    To whom it may concern:

    On July 24, 2024, we received an inquiry from the customer regarding their order status. Upon investigation, we determined that the package had been lost in transit.

    We promptly notified the customer of this situation and proposed a reshipment, requesting confirmation of the preferred delivery address.

    Despite our outreach, we did not receive a response from the customer.

     In accordance with their initial request, we have processed a full refund for the order. A screenshot of the refund transaction has been attached for your reference.

     Should you require any additional information or clarification, please don't hesitate to contact us.

    Sincerely,
    Enriko

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bottles of Infinite Advance Age Sea **** on Nov 7, 2023 and I received it on Nov 18, 2023. I did not open because I wanted to ask my doctor how she felt about me taking it and based on her concern about it I decided to return and did so on 11-18-23 using *** and paid extra to have them contact me when it arrived back to Infinite Age which was on Nov 24 at 12:40 pm. Before I purchased, their ad stated for any reason it was returned would be refund completely after they had received it back within **** days. Its now been 14 days and when I call the number that I initialed call them on ************** it doesn't even ring just say call ended. I have tried on two different occasions to check on my refund and each time I gave all the info from *** & Infinite said they would investigate (I don't know what there is to investigate) .and would refund after their investigation. Now I can't even get them on the phone just immediately no ring or anything just shows call ended.

    Customer Answer

    Date: 12/15/2023

    I received my refund from Infinite Advance on 12-14-2023. I still feel that had BBB gotten involved they still would have been stringing me along.  Thanks for your assistance.

     

    *************************

    Business Response

    Date: 12/26/2023

    Hi,

    We are writing to inform you that we have addressed the customer's concern and processed a refund of $83.70 to their account on December 11, 2023.


    Customer Information:
    Customer Name: ***********************************
    Transaction Date: 11-Dec-2023
    Refund Amount: $83.70
    Transaction Reference Number: 120167532577


    We take customer satisfaction seriously and strive to resolve issues promptly.

    If there are any additional details or actions required from our end, please do not hesitate to let us know.

    Thank you for your attention to this matter, and we appreciate your continued support in maintaining transparency and integrity in consumer-business interactions.


    Best regards,

    Customer Answer

    Date: 12/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bottle of Infinite Age product thinking it would be good for me for a month.no results,so I bought 3 more at a price for $91.00 thinking giving it more time to work.A month passed no nothing.So I had been calling getting no response then text them no response,so I mailed the 2 bottles back to them with a short letter inside telling them how the product did nothing for me and wanted my money back.The product was(returned to sender,no such number,unable to forward.

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for sea **** capsules on Sunday, September 10, 2023. I was informed that my order would be shipped to me on Monday, September 18, 2023. Twenty four hours after this date, I still have yet to receive my order. Either provide my requested product or a refund.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Infinite Cleanse pills from Infinite Age and they didn't do anything besides give me insomnia. So I reached out to the company in hopes of a refund because they have a 60-day money back guarantee. ****** from Infinite Age told me to ship the pills back via ****** which I did and spent $13 doing so, and upon receipt of the package, they would issue a refund. Based off of the tracking information that ***** provided, it said that the pills should reach the company on Thursday 8-3-23. After a week of not hearing from the company, nor receiving a refund, I reached back out and ****** responded saying that they never received the package and that I should reach out to ****** I contacted ***** over the phone and online and they both confirmed that the package was delivered on Thursday, 8-3-23 @ 4:18pm and was signed for by ****. Now the company is saying that once I figure it out with ****** which I've already done, that they would issue a refund. This is all just a scam. Their products don't work and they don't uphold their 60-day money back guarantee.

    Business Response

    Date: 08/23/2023

    Dear Better Business Bureau,


    I hope this letter finds you well. I am writing to update you regarding the recent complaint filed by our valued customer.


    I am pleased to inform you that we have successfully settled the matter with the customer. After investigating, it came to light that the return package was not received on our end. Understanding the inconvenience this may have caused, we promptly processed and provided the refund as requested by the customer.


    We always strive to provide excellent service and maintain the trust of our clients. We regret any inconvenience this may have caused and are taking necessary steps to prevent such occurrences in the future.


    Thank you for your understanding and for providing a platform that ensures business integrity and customer satisfaction.


    Warm regards,

Infinite Age is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.