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Business Profile

Vitamins and Supplements

Narrows Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product and payed with Zelle. Sent email as confirmation, no response. Sent email to customer support via n case the email provided didnt work still no response. Money transferred and shipping status says, The package will not be sent until the completion of payment.

    Business Response

    Date: 01/08/2024

    Dear Better Business Bureau,

    I hope this message finds you well. We are writing to inform you of the successful resolution of a customer complaint regarding an order placed with our company.

    The customer reported an issue with their order **** where the item they purchased, unfortunately, ran out of stock. We understand the inconvenience this may have caused and take these matters seriously.

    We have issued a full refund in the amount of $62.70 to ensure the customer is fairly compensated for their experience. The refund has been processed, and we have notified the customer accordingly.

    We deeply regret any frustration or inconvenience this situation may have caused, and we appreciate the customer's understanding throughout the resolution process.

    Our team is committed to providing excellent service, and we have taken steps to prevent similar occurrences in the future.

    If you require any additional information or have further inquiries, please feel free to reach out to us. We value our customers and aim to address and resolve any concerns promptly.

    Thank you for your attention to this matter.

    Sincerely,

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4 2023 I p[laced an order with Narrows Labs for two products, I had to make a payment in the amount of $153. The payment was to be sent by Zelle but I did not see the Zelle payment information and could not make a payment, that same day I sent to emails to *************************************** requesting the payment information. I did not get an answer to my email. On May 6, 2023 I made the payment with ***** using my son's **** of ************ account, I deposited the money in the account since I do not have a bank account. I sent the money and later that day I checked the order with Narrows labs since I did not get an answer to my payment, the I saw in the web site that my order no. **** had been cancelled. Every day I have been calling Narrows Labs to get an answer to my order or to get my money, I have sent several emails and I get no answer from them, no one picks up the telephone at **************. I have called several times, I want to get the product or my money back. I need help. from BBB.

    Business Response

    Date: 01/16/2023

    We did not receive any email from **************** prior to his BBB complaint. Per instructions after placing the order we instruct our customers to email us a screenshot of their payment confirmation but we have not received anything from him until this complaint. In light of this we have done our investigation and found **************** payment and shipped his order. Screenshots attached. **************** also mentioned he called but we do not have a phoneline our customer service is only contacted through *********************************** Here's a link on his tracking number **********************************************************************************

Narrows Labs is NOT a BBB Accredited Business.

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