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Business Profile

Waste Management Services

Harold LeMay Enterprises Inc - Pierce County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23195572

    I am rejecting this response because:  this is untrue.  We did NOT discuss that the bin was not out.  We discussed that the driver perhaps took a photo of the wrong lawn - her theory - or that he drove by the recycling bin and took a photo on the far side of the lawn where the bin was not visible.  I believe this latter is correct.  The first ****** I talked with at LeMay thought there was a tree on the right side of my lawn and the only way it could appear there was a tree on the right side of the lawn is if the driver drove past the recycling bins and took the photo beyond the tree where the bin - which was out - was not visible!!!!!!!!!

    Sincerely,

    ******** *******ek after I put the bin out. I am 72 and have a neurological disorder so I am deeply resentful this is such a hassle as it uses up my very limited energy. I would like an apology, my bin emptied at no cost (She said they could come back but they would charge me) and I would like them TO STOP DOING THIS!!!!!!!!

    Business Response

    Date: 04/14/2025

    I spoke with the customer and explained that, based on the drivers photo, the recycling cart was not out at the time of service. I advised that we will send another truck on 4/15 to empty the recycling cart at no additional cost. I also informed the customer of her next scheduled pickup day and which carts will be serviced on that date. I provided my direct number in case she has any further concerns.

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Matter has been resolved.  Please close dispute.  ****** *****

  • Initial Complaint

    Date:08/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 08/26/2024

          Here is a copy of the projected bill for the credit that is reflect on 7/10 in the amount of $4.82 prior to tax totaling $4.99. You will seen this on the billing statement for August - September as the prior statement for June-July had already been issued out. It wont let me attach the document to show 

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 06/07/2024

    Called and spoke to ************** advised as a courtesy would give onetime credit for a bag $4.82 for bag left in cart. Advised generally garbage should free flow out of cart and if he has any concerns he can reach me directly to try to resolve any concerns he may have. 

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue in this complaint has been resolved.  

    Business Response

    Date: 04/10/2024

    ************** subscribes to an Every-other- week garbage service and yesterday April 9th was not his regular garbage day. Spoke with Mr.. ***** about his schedule and addressed his concerns. As a courtesy moved service days per his request.

     

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20710416

    I am rejecting this response because this business knows full well if I have to call each and every time the garbage lid is open is a waste of my time.  That does not resolve the problem.  Coming back to my home to close the lid is a total waste of time.  I can close the lid myself.  I am not helpless that I cannot close my own garbage lid.  This was a totally stupid response which did not have a lot of thought.  The problem is the lids should not be open in the first place.  Le May has poor management that they cannot hire drivers to read notes.  There is no excuse for this lack of poor management. 

    Sincerely,

    ***********************

    Business Response

    Date: 10/10/2023

    ************* was made aware that the route was covered by a helper driver on this day and that his regular driver is very aware of his concerns about his lids being closed after servicing. We did send driver back same day to close the lid on his garbage cart. His account has been noted and the Operations Manager is monitoring. It did not rain on this day, so no water accumulated in the cart and the cart was corrected within a few hours of being serviced. 

Harold LeMay Enterprises Inc - Pierce County is NOT a BBB Accredited Business.

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