We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ambulance Services

Rural/Metro® Ambulance Pacific Northwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Rural/Metro® Ambulance Pacific Northwest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rural/Metro® Ambulance Pacific Northwest has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This ambulance service has never sent me any bills or anything and sent all my accounts to debt collectors and then legal offices without any notification to me. I found out by the legal offices calling me and telling me. When i asked they said rural ambulance sent all documents to an address i havent lived at in 4 years after i informed them i had moved. I was also told that i had bo outstanding debt a couple weeks ago then they have their lawyer try to shake me down for more money. Its borderline criminal.

      Business Response

      Date: 06/11/2025

      June 11, 2025

      Better Business Bureau
      PO Box 191279
      *****, ID *****


                                RE:       Billing Inquiry
                                BBB Case Number:      23412765


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.

      AMR contacted the consumer by phone and discussed the concerns.  We were unable to confirm if the debt mentions was from our company.  The consumer has been advised to follow up if he is contacted by the debt collector to be able to further assist.

      Should the consumer have any further questions or concerns,I may be contacted directly at ***************.

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several years ago i had an ambulance ride to the er by rural metro ambulance i gave them info for my two insurances i told them to ***************************** apple health apparently they billed the va which the va declined payment. They havent tried to notify me then this morning april 18th i recieve a call saying im getting sued and i had to set up a payment plan even tho i was never made awarw of any debt owed. I believe rural metro ambulance and nrs are trying to shake me down illegally.

      Business Response

      Date: 05/03/2024

      May 3, 2024

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


      RE:      Ambulance Transport
                              BBB Case number:    21593235


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.

      The concerns raised have been investigated by our office.  The consumer has been contacted and advised the account needs to be resolved with the collection agency.  At this time, the consumer can contact the collection agency at **************.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.


      Sincerely,

      ****************
      Patient Advocate
      American Medical Response






    Rural/Metro® Ambulance Pacific Northwest is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.