Complaints
This profile includes complaints for BELFOR USA Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Belfor Property Restoration has agreed that they improperly installed a bay window in my condominium as a result of a fire in 2016. Belfor was the general contractor that oversaw the entire rebuild process.The bay window was not installed with proper braces at the bottom, which resulted in degradation of the glass, which ultimately cracked and needed to be replaced in August ******* communication with **** Daviscourt, the general manager of Belfor in *******, he agreed to submit a check to compensate my having to replace the glass. Two receipts paid to Glass Guru were submitted, for a total of $1,971.91. I was to have been reimbursed by October 23, 2024. I have not yet been reimbursed. Furthermore, I am no longer getting replies to my email inquiries regarding the status of the check.
Business Response
Date: 11/12/2024
Hello. I have been in ********* and just got back in the ** today (11/12/2024).
The person making the complaint has been paid in full. She told me she would contact the BBB and let you know that everything has been handled to her satisfaction. I can provide a copy of the check if needed.
Thank you.
Customer Answer
Date: 11/12/2024
Complaint ID: ******** has been resolved. The company provided the check requested. Thank you.Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***This is for the *********** ****** Location***From the beginning no one has communicated with us in a timely manner, we did not even know we were assigned a project manager til a second project manager was assigned and told us. We also did not know a third project manager was assigned until we called to ask why the project was stalled. We have had to call and inquire about what is happening with our project several times and it has only been when I called that things were scheduled to happen. Next, when things were apparently scheduled, I waited on multiple occasions for the "scheduled" contractor to come and no one showed up. I have a tight schedule and plan contractors in times frames that will work for our family, and when no one shows up when they are supposed to, it extends the project as well as makes a mess of my schedule. When contractors did show up, most did a good job, however the wall behind the cabinets had to be redone because it was not done properly the first time, and when the sink was installed, they scraped the wall and now there is a dent under the light switch. Also, there is wall material (texturing, etc) where there shouldn't be, the water heater closet door does not hang properly, there are a few things missing that were there before the project began, and more. I did send this email to the company and since they have finished the project but yet again, only when I contacted them. This project was a small bathroom and it took almost 1 year to complete.Overall this company has no urgency, little to no communication with clients, time management problems, and overall does not make their clients feel valued or cared for.Business Response
Date: 03/06/2024
This response is authored by ***********************, the General Manager for BELFOR Property Restoration in ***************. This is the location that handled the repairs for Mr. and ***************- from start-to-finish.
We deeply regret that the project assumed multiple project managers en route to work completion. The first one assigned did not make contact with the customer prior to his departure, and the project manager who took over was not attentive in terms of scheduling and communication. The delays and breakdown of communication were evident as a result of this turnover, and despite the fact that we did not anticipate the impact of those circumstances- it most assuredly did.
The level of communication between the ** and the customer must improve, and feedback like this will definitely help. Our organization relies on subcontractors to honor their commitments and perform at a level that we expect. We will often lose sight of this disconnect, and the customer experiences delays, incomplete information, and longer time periods to complete work.
The project has been completed, and BELFOR has been paid in-full by the customer and the insurance carrier. We will remain in place to honor the extended warranty that is provided as a result of working with us. If there are any issues that present in the future, we will respond and address in a timely manner.
Thank you.
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