Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company delivered furniture on Monday 4-7-25. A hour after I had it rescheduled because I couldnt be here for the delivery. The driver threw his trash on the ground and told my handicapped husband they couldnt help him. This was left directly in front of our trash cans. They did come back and get most of the trash. But not all of it and was contracted to remove all debris. The driver broke my screen door upon entry into my house. He ripped the closing device off and left it. But he must have bent the door or something preventing the door from catching. So now the door opens with wind. My dog is able to push it open which has never been the case prior to their delivery I am not sure what to do. The company has asked for videos and I have submitted them. And now they are no longer responding to phone calls and emails they have told me the manager would call me back. They have told me the driver would call me. Nothing

  Business Response

  Date: 04/14/2025

  Thank you for sharing your feedback with us, *****. We appreciate you bringing this matter to our attention, and we are sorry to hear about your dissatisfaction with your experience. Our goal is to provide exceptional value and fast, friendly service, and we are here to address your concerns. We encourage you to contact us directly at ************** so we can work together to resolve this issue. As you know, the delivery team has returned and addressed the problems to your satisfaction. I understand scheduling has been challenging, especially for someone as busy as you. Please note that we are fully committed to resolving this matter and ensuring your satisfaction despite the complexities of scheduling a single delivery date and time, given the distance from the origin. I want to extend my assistance to ensure you are completely satisfied so we can close this ticket. You can reach me personally at ***************************************************************** or my desk, ext. 2017
  I look forward to speaking with you soon. 
  
  Sincerely, 
  
  Chris              
  CEO/Managing Director                                                 
  Office| ***********************                                                          
  Fax | ************
  ***************************************************************************
  *****************************************************************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23194613
  
  I am rejecting this response because:  I have reached out to you multiple times. Via phone and promised a return call and never recieved a single call . The repairs were never accepted by me. You reconnected the pneumatic door closer. Which was never my problem.  My problem is the door handle doesnt latch anymore. The frame or the handle has been bent and is. Non functional. If you want to communicate. Please respond to one of my many emails that I have sent.    
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/21/2025

  *****, per our conversation, please see the transcript and recap of the call.

  ***** expressed ongoing dissatisfaction with the door repair and service issues, seeking resolution and a follow-up service assessment.
  Recap
  * ***** reported that the door does not latch properly and the frame is bent, causing safety concerns for his dog.

   * Representative from A-1 Distribution acknowledged the issues and offered to arrange for a service technician to assess the damage.

  * David recounted a prior incident involving a driver who improperly disposed of trash and exhibited poor treatment towards a person with disabilities, an occurrence he deemed unacceptable. The representative concurred and extended an apology for the service rendered to Mr. *****' partner, assuring him that this individual was a delivery partner and that they vehemently disavow such behavior and the substandard service experienced. A-1 Distribution further emphasized the necessity of addressing the door issues to prevent any potential harm to his dog in the event that the door sustains damage as a result.

  * The representative apologized for the service issues and confirmed that they would follow up on the door repair and any further concerns.

  
  Tasks
  ***** needs to obtain an estimate for the door repair and reach out to us via email for further assistance.