Reviews

Review Details

• Review fromP. W.

  Date: 05/15/2025

  1 star

  P. W.

  Date: 05/15/2025

  Poor customer service with misrepresentation of facts concerning my HVAC system. I called ******* to gather a second quote on a heat exchanger that needed replacement because the company that installed my system already performed a full diagnostic and shut the system down due to a fire hazard. The part was on back order under warranty so I wanted a second opinion from ******* to possibly get it repaired faster. They insisted on sending a tech to my house to perform a diagnostic to give a quote. When the tech arrived, he stated that he could not run the system since it was shut down but offered a $1500 quote to replace the cracked heat exchanger. He billed me $207 to tell me that my heat exchanger was cracked when I already knew that. I tried to get a refund and was poorly treated by ***** who advised me that it doesnt matter how short a time the tech spends at my house, Im still billed. As a dissatisfied customer, I think its unacceptable to bill me for a service that was not performed.
  

  Brennan Heating & Air Conditioning

  Date: 05/19/2025

  Dear *****,
  Thank you for choosing Brennan Heating. We wanted to follow up regarding your recent service appointment.
  Our technician assessed your system and identified visible cracks in the heat exchangers, which can present serious safety concerns. A quote for repair was provided at that time. Since then, we have made multiple attemptsover three separate occasionsto schedule a visit from our most senior technician to further discuss your options and address any remaining questions or concerns. Unfortunately, those offers have been declined.
  We want to reiterate that we are still happy to send out a senior technician at no additional cost to ensure you feel confident in the assessment and understand your choices moving forward. That option remains open to you.
  Please note that the service call fee is not refundable, as our technician performed the requested diagnostic service and provided professional findings and a quote.
  We value your business and hope to work together toward a resolution that gives you peace of mind.

  P. W.

  Date: 05/20/2025

  BRENNANs response misrepresents the facts. Their technician did not perform a diagnostic since he advised me that the system could not be run being tagged and shut down. Additionally, an associate named ***** left voicemails on my mobile stating that his technician could not conduct the diagnostic with the system having a cracked heat exchanger and being shut down. The company already knew the heat exchanger was cracked since I called them and told them this fact. I simply needed a quote on heat exchanger replacement but they insisted on sending a tech out to conduct a diagnostic which was never performed. ***** tried to send another senior tech out for which I refused since I did not receive the promised service the first time. I no longer recommend this **** company.

• Review fromNicholas F

  Date: 08/05/2024

  1 star
  Possinly the worst experience i have had with a service company. I Had a repair done september of ***************************** july but brennan was unable to get part for or service my unit for over an month. I was quoted $1500 for the repairs only to get a bill for $2700. As it dose in september It was starting to cool off so we didn't use unit much if at all. So in July as temps rised we started up the ac unit. Only to have same problem that was supposed to be fixed. I called brennan about issue. I was charged another $200 for an inspection. Tech discovered parts under warranty were not working. I was told that the parts were under warranty. However brennan still charged me another $300 to do the repairs. The repairs that should have been done right first time. I would warn anyone to choose a different company.

• Review fromAnn H

  Date: 07/13/2024

  1 star
  This should have no stars. So angry & disappointed. Have a ************ unit that was installed 5 years ago. When I tried the ** unit several weeks ago, very little cool air coming out. Already had a maintenance day set up, changed to a repair, but nothing earlier was available. Went thru a week of 90+ degree weather with no **. When tech guy came, he proceeded to tell me I had a leak & lost a lot of freon that would have to be replaced. AND would have to pay $690 to put dye in to diagnose & return in a month. So I forked over (charged) $1900 to fill up 7+ lbs of freon & set a date for Aug. The kicker is... I pay for maintenance every year. The tech guy said last year's notes showed I was a low on freon, yet the person then never investigated or bothered to say anything. If he had maybe he would have discovered a *********** wouldn't have had to pay for that much freon. I will let guy repair in August...if he can find the problem (& who knows what more I'll have to pay), but I will NEVER use this company again or recommend to anyone.

• Review fromOLY W

  Date: 02/26/2024

  1 star
  I wanted to follow up again on the issue we have been working on. I appreciate your efforts however it seems nothing has happened. That is too bad I am disappointed. This naturally affects Brennan credibility and our decision of where to purchase a new furnace. Again to summarize:The Brennan repair person came out to diagnose and hopefully repair our furnace. It had stopped working for about 6 hours a few days before. Then started working again on its own. I wanted to know why it stopped and if it could be fixed or I needed to replace it.He performed absolutely no diagnostics nor did he take a tool or testing device out. He summarized the error codes I gave him from when it was not working. He talked a great deal and did nothing. He tried to sell me a service plan When he found out ***** had already been out to quote a new furnace he became offended and he was done. By the way the actual issue I hoped he would diagnose and fix was sludge in the water drain thing on the side of furnace. The competent repair tech that caught that actually heard it before removing cover. It has worked great since. I truly and sincerely feel that the money I paid Brennan - $206.99 - for the diagnostics and repair was a waste of money and time. I feel that a refund would be appropriate and deserved. This experience has tainted by impression of Brennan which I once held in high regard.

• Review fromCatherine M

  Date: 07/29/2023

  1 star
  May 2022: I called for a repair to the heat pump this company installed. When the serviceman arrived he backed over a hard-wired sidewalk light with his work van. He flippantly told me he backed over lights all the time and Brennan would repair it. After inspecting my unit he said I needed a new board costing $3000 which did not fix the problem. I am still waiting on the company to fix the damage to my property they created. I had another company fix the heat pump for a third of the price of the unneeded board.

• Review fromSarah W

  Date: 12/06/2022

  1 star
  We had Brennan come out 2/3/21, 2/4/21, and 2/5/21 to install a heat pump system at our residence. We spent $15,942 on our units. Brennan claims to have a factory parts/5 year labor warranty on their work as long as annual maintenance is performed by Brennan. We had Brennan come out and service our unit one year later in 2/2022 and followed that requirement. However, despite paying for upkeep on our almost new unit, on 11/27/22, the unit completely stopped functioning. It does not work at all. We have no heat in the middle of the winter. Despite multiple calls and voicemails, 9 days later, we are still without heat or any resolution to our issue. I mentioned in my multiple voicemails that we have two small kids and no heat and are in an emergency situation but have yet to talk to a service technician on the phone. Multiple times, an operator will answer their phone and promise me a call back by the end of the day that never comes. Brennan is a deceitful company that does not honor their warranty and won't even return a phone call to fix an issue with their own units they installed. As a next step, I'll be contacting an attorney to take legal action against the company for faulty parts and poor installation. My unit should not be broken less than two years old with annual maintenance. I would not recommend ever doing business with a company like Brennan.