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Business Profile

Liability Insurance

Washington Cities Insurance Authority

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Washington Cities Insurance Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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Washington Cities Insurance Authority has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 20, 2024, my business Revitalize! Health ************* Store was flooded by breakage of two city water meters across the alley. Water flowed under my warehouse door and flooded by grocery store and nine other rooms. The City of ********* utilizes a pooling of money for insurance purposes under the name of Washington Cities Insurance Authority. WCIA hired ******** as the adjuster on my case.I have tried to get answers and progress to happen on my case, but the adjuster is unwilling to communicate. I have repeatedly let *******************************, the claim manager at WCIA know that ******** is not fulfilling their role as an adjuster and he is unresponsive.My business is a woman owned business. I am single and it is my only means of living. They have been dragging their feet for five months. This is causing huge problems to my business. My business has dropped at least 50% because of the rooms being torn up and not being able to sell groceries, personal care and cleaning products, as they are all boxed up waiting for the restoration process.Customers have complained about the musty smell. We have found mold. I have had to proceed with my own money to start work on the restoration.This is unconscionable for any business to be put through, let alone when you are playing with a single woman's only means of survival and ruining her reputation. It also greatly reduces the aptness of customers returning, when they have already come back numerous times unsuccessfully to shop with no progress and no end in sight.I need help, please!***************************

      Business Response

      Date: 06/21/2024

      Washington Cities Insurance Authority (WCIA) is a public entity municipal risk pool, not a business. WCIA is a division of local government and all of our employees are public servants.

      ***************************, via her business, Revitalize, is not our customer. She is a 3rd party claimant to the City of *********, with whom we have a contractual relationship. ********************* has received substantial response and direction on her claim which she chooses to ignore, as is her prerogative. 

      As WCIA is not a business and ********************* is not our customer, I trust this will resolve these concerns. 

      *******************************

       


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