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Business Profile

Veterinarian

Gentle Hands Cherished Paws PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Mary J.

    Date: 11/02/2024

    I want to share my experience, so no family has to go through what our family went through. Our dog is our family. He grew up with our three boys. He was a part of us for the last 13 1/2 years. When he got sick everything happened so fast. I didnt know what to do or where to start. I was given this contact. It was a quick conversation, but he never talked me through the steps, what to expect for pricing, etc. He just told me to fill out a form online. In a time where families are overwhelmed and broken hearted, a company like this should know how to step in and explain the process. He sent someone to our house, and the moment she walked in she didnt even bother to see our dog she just sat and started talking about fees. It felt very cold and not what I was expecting. I called the owner to say how we dont feel comfortable, and he chuckled at me and was very dismissive. He kept repeating how I should know better and his prices are listed. I tried to tell him thats not why Im upset, but he wouldnt even let me speak. I handed the phone to my husband, but he continued to talk over him and threatened to charge us the same price as the service fee as a cancellation fee. You cant charge the same fee as the service fee for a cancellation fee legally. Either way we just wanted to get off the phone and be with our dog and family. We were left trying to figure out what to do. We called our vet and explained what happened, and they were shocked. They asked for the name of this company, so they would never give them as a reference to any family. They told us to bring him in. They were so kind and loving with our dog. They made us feel comfortable and cared for in a time that was so heartbreaking. They explained over the phone before we got there and did everything beforehand, so we didnt have to worry about billing while there. We could just spend our last moments with our precious dog. Family and friends have heard what has happened and are appalled with this company.

Gentle Hands Cherished Paws PLLC is NOT a BBB Accredited Business.

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