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Business Profile

Diagnostic Testing

Innovative Sleep Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My doctor reffered me to Innovative Sleep for Sleep related health concerns in 2021. After a series of appointments an in office overnight Sleep study was conducted in July of 2021 and my insurance was billed. I paid the uncovered amount approximately $1k. It was determined I required a CPAP machine during sleep.I was told supply chain issues and manufacture recall delayed orders. I waited, checking in every few months for approximaly a year. In August of 2022 Innovative Sleep made a new order, this time with Olyimpia Respiratory. The order was denied because the Sleep study took place too long ago. Innovative Sleep then had me conduct an at home Sleep study in November of 2022. Again my insurance was billed and I covered the rest, this time around $200. I was told my order was sent to Olyimpia Respitory.Today, December 21 2022, I contacted ******* Respitory and learned that my order was never sent to them. Twice Innovative Sleep charged my insurance and twice I received no care. This may be a case of poor management or fraud/ waste/ abuse as funds are being collected without care being delivered. My only request is to receive the care need and that has been paid for.

    Business Response

    Date: 01/11/2023

    ID# ******** Response Thank you for sharing these concerns. Patient feedback is always welcomed, as it provides learning and growth opportunities. The business manager contacted the patient on January 10, 2023, to review and address the concerns outlined in the complaint and provide resolution. The patient was informed that an internal case review was conducted, the results of which showed no errors in medical diagnosis or treatment plan. The appropriate clinical course of action was followed based on standard practice guidelines. In response to equipment delivery, a *********************** recall and significant supply chain disruptions delayed initiating treatment with CPAP for millions of sleep apnea sufferers, including this patient. This is a global ongoing issue that will take months if not years to resolve. In this case, we are glad to see the patient received the medical equipment already. At the conclusion of the meeting, the patient was understanding and satisfied with the outcome. Respectfully, Innovative Sleep Centers Management

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