Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My van was impounded by great nw towing doing business under citywide towing. There is so much shady bs going on here its sad. Great nw towing towed my van on November 11 and at the time I was homeless with everything I own in that van with my personal belongings and supplies for me to make money. Those a** holes stole everything they wanted to out of my van and destroyed it. Te took 4000 in tools try stole 1000 22 long Rifle and 3000 in person and other belongings. Stole my coolers stole my bulletproof vest my 2 sets of handcuffs all stuff I used for work. Stole ammo GPS trackers I am smoking vape stuff juice mods this paperwork they stole my clips from my other gun just stole my holster. They stole my dog vest. They stole my dog leashes. They stole all my bathroom supplies, bathing supplies, hair, clippers s**** container, a bunch of s**** boxes and different screws in it goes on. They literally ripped $8000 worth of my tools and personal belongings. I want them held accountable for this Im not the only person that theyve done this to. I hear all the time people saying they got their car impounded by these a******* and all their s*** went missing when theyve got their vehicle out within a couple days. These f****** people are shady nasty people, and they need to lose their business the owner and vice manager or the main manager need to go to jail and be held accountable. They steal stuff from everybody every day let alone charge $500 an hour to impound a car. They kept me in about killed me because they wouldnt let me have my service animal stuff or my medication out of the vehicle they have literally caused anything that I had personal belonging wise or work wise left from losing my house to be just thrown away or stolen from me. I am currently homeless with no clothes no nothing and no paperwork to even get my Social Security card back because they decided to throw all my s*** away or steal it. They need to be held accountable Court had been filled

  Business Response

  Date: 12/23/2024

  To whom it may concern.  There was a van towed on November 11th on behalf of the ************************* and if there were weapons inside, he should check with them.  This gentleman is not the registered owner, nor could he produce documentation to say he purchased it from the registered owner or had permission to access the vehicle from the registered owner.  This gentleman is unhappy we would not allow him to retrieve belongings out of this vehicle as he could not prove ownership.  We are not in the business of stealing personal belongings and anything that was in the vehicle when it was towed is still in said vehicle.    

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/2024 the amount of $397.39 was paid for to remove and replace engine knock sensor on my vehicle. My car was running just fine before I took it in, once I left the shop and drove off I got stranded and my car has never worked the same since. I took my car back and they told me I needed to go to the ***** dealership and get my car reprogrammed. The ***** dealership told me that they were wrong. That they messed up my electrical system somehow and pretty much ruined my car. But they refused to fix the problem. Ultimately I took my car in for something minor and got it back broken. Now Im without transportation. Im disabled and ********* paid to have this work done on my car, so I am very upset. And it has been very obvious when to talk with them that Im treated differently because Im a woman with a disability.

  Business Response

  Date: 10/15/2024

  On or about 7/25/2024 *** ****** **********came into our office with a story as well as a statement. To paraphrase the conversation, she had someone (other than our shop) diagnose and repair her vehicle in which the issue was not resolved. *** ******** stated: The vehicle would have an intermittent starting issue and the engine knock sensor was to blame. Our shop found this to be an odd statement.  When they discussed this oddity with ************ she was adamant that, "She knew what was wrong with her vehicle and will not be charged diagnosis for her telling us what was the problem".

  
  We then advised *** ********** of the national standards of labor time for the service she was requesting was 2.3 hours and that our shop rates were $150 an hour. We also advised the job calls for removing the intake so there would be a gasket and additional coolant necessary to complete the job she requested. *** ********** explained me she had watched a ******* video and saw someone had done the job without removing the intake.  We explained we could try that method and IF successful, we would not need the extra parts to which she agreed. We then provided her a quote of the estimated total job cost.  She stated she would get her own parts to which we highly advised against as we would not be able to warranty the craftmanship or quality of the parts. She understood but still wanted to go with her own parts.  We advised her of the proper gasket kit to purchase for the intake removal.  
  On 7/26/2024 *** **********called back to confirm the full gasket set would be needed to which we confirmed it would. *** ********** then came in on 7/29/2024 with parts and ready for labor to be completed. She brought with her a representative from her church who paid for service up front with a check.

  
    Prior inspection of the engine knock sensor on the vehicle, it was apparent someone had previously attempted a repair as the single wire connector was spliced and held together with tape.  The connection to the sensor itself was a modified splice consisting of a female blade terminal. To correct this issue,our shop had to solder and heat-shrink the new connector for a proper connection and install the new customer provided engine knock sensor.
  The customer called later to check the status of the repair to which we responded it had just been completed.  The customer inquired as to how long the job actually took and we explained the work was completed in just under an hour.  The customer became extremely irritated and frustrated that her church paid for 2.3 hours of labor when we the job had only taken a fraction of that time. We informed the customer that national labor standards are book times set as a guideline of how long a typical job such as this should take by an average technician.  We charge according to those guidelines because it has taken years to develop the skills, knowledge, tools, etc. to complete a job under the standard. The customer said she would discuss further when she came to pick up her vehicle.

  
  *** **********arrived later that afternoon to pick her up her vehicle but made no further conversation, just picked up her vehicle, signed the invoice and left.  A few days later, the *** **********called stating her vehicle left her stranded in ***********, and she was certain it was caused because of the repair performed in our shop.  We informed her that if she brought her vehicle back in, we would gladly inspect the work completed to determine if the breakdown was caused by the repair from our shop. The customer agreed and hung up the phone.   

  
  Several days later we received another phone call from a woman claiming to be a mediator in the matter between *** ********** & our shop.  We discussed the original complaint of the quoted shop labor and actual time taken to complete the repair.  Once she was satisfied with the response, the mediator brought up the vehicle breaking down in Federal Way to which we replied that we had previously advised *** ********** she could bring her vehicle back in, and we would be more than happy to inspect the work we completed. She agreed to have *** ********** bring her vehicle back in.

  
  The vehicle arrived back in the shop and of course we made it priority to inspect the previous repair.  We used a multi-meter test tool to perform a continuity test between the connection to the factory harness and the connection to the customer supplied knock sensor. The test revealed a solid connection with a .1 ohm reading. We concluded the repair she had originally asked for was done satisfactorily and the issue with her vehicle is caused by something else.  We called and informed the *** ********** of our findings and she said she would be in to pick up her vehicle.

  
  *** ********** arrived later that day to pick up her vehicle, but the vehicle would not start. We donated two additional hours of shop labor, in good faith, to help diagnose the problem, in good faith. Upon further diagnosis, we concluded there was an intermittent electronic issue of sorts and she may want to take her vehicle to the dealership to have her engine computer analyzed. *** ********** got in her vehicle and drove away.
  The entire time the *** **********was here while we were trying to determine the cause of her intermittent electrical issue, she was on her phone discussing the situation in a very hushed manner.  She kept looking over at the shop employees in disgust.  It was obvious she did not believe what we were trying to tell her. 

  
  To conclude, the repair we performed was to replace the engine knock sensor, supplied by *** *************** This is a ground sensor controlled by a ********* battery voltage is passed through this sensor to the engine computer. When the sensor is triggered, it will supply a ground signal to that pin of the engine computer. We soldered one ground wire so there would be connection to the engine knock sensor.  It is not possible to short-out the engine computer with the repair completed by our establishment.