Complaints

This profile includes complaints for YCCS A National Collection System's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  YCCS A National Collection System

  2021 S 3rd Ave Union Gap, WA 98903-1411

• 

  YCCS A National Collection System

  PO Box 9244 Yakima, WA 98909-0244

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mailed a past due notice by YCCS A National Collection System for a total of $923.09. There was no date on the notice they sent to **** contacted YCCS on December 27, 2022, at 8:16 AM. That was 14 months ago. I spoke with a collector who is identified as #**. I informed #** during this phone call that YCCS is attempting to collect a debt that is not mine. I asked YCCS that day to send me a copy of the contract with Bears Den Barbell CrossFit; the company for which they are trying to collect. I informed #** during this phone call that it is evident on the contract that I never signed into a binding agreement with Bears Den Barbell CrossFit. I was never mailed a copy of the contract till 14 months later, around February 6, 2024. On February 6, 2024, at 10:38 AM, I contacted YCCS again after receiving a collection notice in the mail for a total of $923.09. This day I spoke with a collector named ******. I informed ****** that I previously requested a copy of the contact with the **************** because I never signed a binding contract/agreement with this company. I informed ****** that 14 months prior I spoke with someone at YCCS and was never sent a copy of the contract. ****** informed me that YCCS did. I asked for proof and ****** said they had no proof they sent me the contract I requested 14 months prior.Attached is a copy of the contract with the **************** YCCS is collecting for. Nowhere on the contract is my signature. The CrossFit owner states on page 10 that "*************************** signed up herself, *************************** and her son *************************." I never signed anything, and my name is singed nowhere on the contract. ****** also lied to me during a recorded call by stating my signature was on the contract. There are 3 signatures on the contract, and all are from ***************************. I have highlighted all areas in orange that make it evident the signatures are not mine. Information for me is also wrong as an emergency contact (page 12).

  Business Response

  Date: 03/08/2024

  Please see attached. 

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21287763
  
  I am rejecting this response because: YCCS A National Collection System has not sent me a copy of the contract I originally requested on 2/27/2022; because they lied and never sent me what I requested till 14 months later. I have sent certified mail on 2 occasions and they continue to be unethical and dishonest in their communication tactics so they can use that as an excuse to increase interest rates on my "supposed debt." Please review my new attachment with new certified letter receipts and a new dispute letter. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection company called YCCS was given an overdraft that occurred on my bank while I was out of town to go to be with my dad who was dying. He was put in hospice. I left in October and didn't return until the beginning of November. I didn't have access to my banking and funds nor did my spouse as he drives truck and has never done any banking. I paid the balance in full to these people and asked them as a courtesy to remove it from my credit bureau as a good will gesture. The supervisor who was a man named ****** refused to delete it and said there was absolutely no way they could do that they could only mark it paid. I couldn't help that I had to rent a car and drive three states away by myself to be with my dying dad and had to pay for his cremation. There is no reason they cannot remove this only they are being complete and utter jerks. They get a thrill out of ruining people's lives and credit. During the pandemic we worked very hard to try and keep our credit and our heads above water then you have creeps like this who come along and destroy everything. They said it would go against their agreement with the credit bureau which is totally false. It's a company decision, not a credit bureau decision.

  Business Response

  Date: 07/12/2023

  Attach is our response to case number 20259339.

  Thank you!

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20259339
  
  I am rejecting this response because:

  This is a crock of c*** You can clearly see by the document I am uploading that the first time I was made aware of this overdraft because I was out of town in November was December 22 2022. You can also see the account was as of November 22nd which I was not available. The pin and the account number are on the document. By the time I got home it was too late they already turned me over to the credit bureau. I did make the payments as you can see attached. This is a power play and nothing else. I do not accept their response, not whatsoever. Maybe I need to file a complaint with the *** as well. These are extenuating circumstances. 

  
  Sincerely,
  
  **** And *************************