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Business Profile

Plumber

Roto-Rooter Yakima

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice number ****** Date 11/3/22 License # ************ Roto-Rooter ***************************************************************************** On Wednesday November 2, 2022 the tech ******** (#**) came out in the morning to work on a backed up main line. He was here for a maximum of two hours to work on a backed up main line. He located and dug up a two-foot section part of the line and installed a clean out. He made it clear that he charges $225.00 an hour, but on November 16, 2022 we received a past due bill that was not clearly itemized for a total of $852.56. When I called to inquire about the bill on 11/18/2022 I was told that I needed to pay the bill by the months end or that I would be sent to collections. When I asked about leaving a voicemail with the owner, *****************************, I was told that I was not allowed to leave him a voice message. When I asked when I might call back to discuss this further, I was threatened with collections again and then properly hung up on. The bill shows that we were charged $736.46 for the two hours of labor that ******** was here, but clearly two hours of work should not come to more than $450.00 (+ tax). The parts used (the only thing that is clearly itemized on the bill) indicates that a total of $116.10 was spent on parts. This would lead me to conclude that the total should be no more than ****** (+ tax). Therefore, I am willing to pay ****** (+ WA state tax) and want the company to send me a new bill with this amount. I am also requesting to not be sent to collections for asking about a bill that was sent to me only one week ago. I have never been so poorly treated by any company before and was appalled by both their rudeness, miscommunication, and unwillingness to look over the erroneous bill with me. I am hopeful that an inquiry from the BBB provide this company with some much needed accountability and perhaps a ****** in customer service as well.

Roto-Rooter Yakima is NOT a BBB Accredited Business.

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