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Business Profile

Home Automation

Protec

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used Protec for our home security system for several years. We closed on the sale of our home 05/12, called day-of to cancel our alarm service. We were told the person on the phone is unauthorized to cancel the service and that the account manager would call us that day to get it canceled. Weve now called every day to cancel without success, continue to be told the manager will call us that day that we call, weve sent emails without response or acknowledgement from the company, and have been unable to cancel our service. They continue to charge us for the service. The new owner of the home is now unable to access the alarm system because of this. We would like assistance with getting the company to cancel our service and refund us the money that has been charged for this month.

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled service with this company. This was confirmed with one of there employees , Bubba. They keep sending me bills even though I have asked them to stop.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The camera service has been horrible and customer service is aweful!! Ive called over and over to cancel and they just put me on hold then hang up Ive sent a letter and an email to cancel my service but no response so I finally drove to there business and the place was empty with just there name on door but they keep charging me anyway Ive been trying for two months to get ahold of them with no response I just want it canceled and I believe they owe me the two months they charged since thats when I started contacting them to cancel with no success!! Thank you

Protec is NOT a BBB Accredited Business.

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