Reviews

This profile includes reviews for Cascade Eye & Skin Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cascade Eye & Skin Centers has 6 locations, listed below.

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  Cascade Eye & Skin Centers

  5225 Cirque Dr W Ste 200 University Pl, WA 98467-3604

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  Cascade Eye & Skin Centers

  11216 Sunrise Blvd E Ste D-102 South Hill, WA 98374-8848

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  Cascade Eye & Skin Centers

  4907 Point Fosdick Dr NW Ste E-700 Gig Harbor, WA 98335-1842

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  Cascade Eye & Skin Centers

  104 27th Ave SE South Hill, WA 98374-1145

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  Cascade Eye & Skin Centers

  205 10th St NE Ste 119 Auburn, WA 98002

Review Details

• Review fromJen J

  Date: 11/12/2024

  1 star

  Jen J

  Date: 11/12/2024

  This company and especially this branch is participating in what I'd call insurance fraud. They charge me a copay even though I showed them on the website and confirmed three times with my insurer that my deductible and out of pocket was met.The woman who works in billing doesn't know how to read an insurance site page. She needs training or a new job.This will clearly take weeks or months to resolve as she was a rude and stubborn know it all.Probably the most frustrating medical experience I've had to date and due to chronic health issues, I have a lot of medical appointments.I will be turning them into the insurance commissioner for fraud but felt remiss if I didn't warn other potential patients.

  Cascade Eye & Skin Centers

  Date: 11/15/2024

  We cannot locate the patient with the limited information provided.  The email address does not exist in our EHR/PM system.
  
  Generally, when a situation like this occurs a patient may have more up to date information than Cascade has access to with insurance payor.  Often, as a patient nears/reaches their Out-of-Pocket maximum the timing for the insurance carrier to update the systems Cascade uses to verify co-pays may take a few days to update.   Cascade is obligated to collect based on what we can verify at the time of appointment per Insurance carrier contract. 
  
  We recently had a similar situation occur in ********** whereby within 2 days we were able to confirm the Out-of-Pocket maximum had been met after patient payment.  A Refund was processed with 24 hours.
  
  Cascade takes great care and pride to ensure our billing practices are compliant with State and Federal law.  We address a patients complaint immediately and patients can escalate a complaint directly to a manager, CFO and in some cases to the CEO.    We have emailed the patient at the email address submitted and have had no reply to date.
  
  Having been in business locally for nearly ***************************************** the *****************, we have demonstrated to our patients full transparency regarding all billing issues. Fraud is defined as wrongful or criminal deception intended to result in financial gain.   If fraud was perpetrated, we highly encourage the patient to report to ************************************ & ********************** Provider Billing Fraud line or report to their insurance carrier the activity deemed fraudulent. 

• Review fromShelly B

  Date: 03/18/2024

  1 star

  Shelly B

  Date: 03/18/2024

  I went to the cascade eye in ********, **, and had my eyes examed, and was told I need stronger lenses., So I received my new glasses, they were not any different from year before. I needed to have them redo the exam at no charge a week later. BUT THEY WOULD CHARGE MY Insurance again. I feel it is a fraud on there part to get more money from insurance I canceled.

  Cascade Eye & Skin Centers

  Date: 03/19/2024

  New patient scheduled for a full eye exam and is billed as a comprehensive medical eye examination.   Patient was given a prescription for eyeglasses based on the findings of the exam.  Patient filled prescription with another third-party retailer which informed patient there was no change in prescription. 
  
  After the patient contacted us regarding their continued impaired vision - we scheduled a "glasses check appointment", whereby if there is an error on the prescription - there is no charge for the appointment.
  
  If the physician during the "glasses check appointment" determines there are other diagnoses contributing to the impaired vision, we inform all patients there *** be an additional billing warranted for the specific diagnoses.  Patient had a pervious procedure done on their eyes several years ago - which *** require a differing procedure to remove built up film on an inserted lens, that *** be the source of the impaired vision. 
  
  Patient is member of a contracted payor and we must follow all medical billing procedures as outlined in our agreement with the payor(insurer).   
  
  There is no intention to misrepresent or overbill any patient.  We are fully transparent with all patients as to the process and understand it *** be frustrating to understand.   Our customer service manager attempted to resolve the issue with patient, but patient stated, "you don't understand" and ended further communication. 
  
  We welcome the opportunity to resolve the matter with the patient should they choose to be in communication with CESC. 

• Review fromThomas S

  Date: 06/23/2023

  1 star

  Thomas S

  Date: 06/23/2023

  Avoid at all costs. Bait & switch to get customers in the door but then try to provide only half the services promised. I was calling around trying to find a near-term appointment for both glasses and contacts, so specifically told every place I called it had to be for both. They said no problem, as long as I could go to their farther location -- 40mim drive for me, instead of the one 5min down the street. I said okay, because I need a prescription fast and continued to make sure that appointment included both. Lo and behold, upon arrival I'm told that they would only do glasses that day and I'd have to make a separate appointment with a "specialist" for the contacts. 1.5hrs wasted driving around and another hr on the phone with their admins submitting my personal info for nothing! Scammers.

  Cascade Eye & Skin Centers

  Date: 06/30/2023

  Our Patient Experience Team strives to provide excellent customer service starting from the initial phone call with our office.  This includes convenience in scheduling as well as providing alternative locations to provide service when the patient has an urgent need.   

  Cascade a matter of practice does schedule not both the eye exam and contact lens fitting in the same day as the fitters for each product requires a different skill set.  We do on occasion, schedule both at the same time in coordination with the Eye Supervisor for the location to ensure providers are available.  We deeply apologize for the breakdown in communication and dissatisfaction with our services by the patient.   The patient is welcome to call and speak to our *********** it they so choose so we can resolve what the issue was/is.

  There is no "bait & switch" nor "scammer" as both infer the intent to deceive. We have been in business for nearly ******************************************************* business practices with the intent to deceive our patients.  Secondly, we are highly regulated by WA state and the Federal government.  There are occasionally breakdowns in communication and expectations - of which, if given the opportunity, we take ownership of when we fail our goal of delivering excellent patient care.