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Business Profile

Recycling Services

University Place Refuse Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite having no current balance on my account they refuse to pick up my trash. I paid previous balance on 1/6 current month due 2/10 bringing my account up to date. They didn't pick up trash 1/15. I called 1/19 to find out why. Was told I was more than 30 days past due. Was confused but decided I would pay the balance of $157.73 when I got paid 1/20 despite the balance not being due until 2/10. Called today to be sure I wasn't missing anything. Was told my trash would still not be picked up Monday because payment takes 3 days to process. Asked why they stopped service when my account was current and the $157.73 wasn't even due until February. Was told it's a past due balance. Tried to explain if it was a past due balance why does my bill say due 2/10. Even stated it looked like the payment made 1/6 may have been applied to current month instead of previous month. Was told I was wrong. ******** kept talking over me. I finally said regardless of the past arrangement my account has a 0 balance. I just need to know that my trash will be picked up. I was told no. I got frustrated and asked if there was someone else I could speak because she keeps talking over me and not listening. Was told no because she's the office manager. I stated every time I have to call the company there is an issue. That I generally don't get frustrated with CSRs because I know there is only so much to be done in some cases but could not understand why I was being punished for a balance that wasn't even due yet. She argued with me and said I wasn't being punished and the balance was due I got more frustrated and said she wasn't f****** listening and asked again to speak to someone else. Was told no. I asked why they were the only company I ever have issues with and why they were always so rude. She said I haven't been rude your the one yelling and swearing. I said again you've been talking over me every 5 secs you haven't listened to a word I've said of course I'm mad.

    Customer Answer

    Date: 01/24/2023

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

University Place Refuse Service Inc is NOT a BBB Accredited Business.

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