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Business Profile

Sewer Cleaning Equipment

Pierce County Sewer Utility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got out of bankruptcy and have been trying to improve my credit but Pierce county sewer is NOT sending any kind of bills each month and then they file a lien against my property every 2-3 months which is continuously affecting my credit in a negative way. Instead of me getting a bill my loan company gets notice I have a lien so they call ******* credit is not improving AT ALL!!! This is not ok! Why am I not receiving monthly bills & why are you able to file liens so often? Im literally screwed because of your credit reporting I cant even get a crappy credit card!!!!!

    Business Response

    Date: 04/24/2024

    Date:                            April 17, 2023
    Subject:                                BBB complaint # ******** 

    In response to they file a lien every 2-3 months

    Below is the past 7 years history of liens that have been placed and recorded by Pierce County Sewer for this property:    

    06/02/2017 Released 07/25/2017.
    04/21/2021 Released 11/18/2021.
    12/20/2022 Account not yet paid to zero balance Lien still active.

    Liens are placed against the property for delinquent sewer charges per Pierce County Code 13.13.045.  Liens are released when the account is paid to a zero balance as outlined in Pierce County code 13.13.034B

    In response to Pierce County sewer is NOT sending any kind of bills each month
    Bi-monthly sewer statements were being sent via mail until the customer changed the statement delivery code to Email through our online customer portal.  Per the customers request via phone on 03/28/2024, the statement delivery option was changed back to Mail.  (See Pierce County Code 13.13.025B).

    In response to continuously affecting my credit in a negative way.

    Pierce County Sewer does not report to credit agencies.  We do notify mortgage companies if a lien has been placed against a property that they hold title.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Increase in late fees for Pierce County Sewer. My mailed payments are increasigly earlier and earlier. They are mailed from **************************** (BECU) to Pierce County Sewer (PCS). Despite my efforts I am assessed with late fees because PCS does not process my payment until after the due date. For example, my last payment was mailed by **** February 28 for payment date of October 8 but the check was processed October 10 by PCS. A late fee insued In June, though the payment was mailed with five days before payment date. PCS processed my payment after the pay date. BECU mails all my mpnthly payments without fail and no other payments are ever late. With PCS the last 2 of three payments were processed late. There is no customer "person" I can contact for an explanation and the only other remedy is to pay a **** fee with each payment monthly or a lete fee every other pay cycle.Please contact me through email.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in June of 2022, I received a notice that my Sewer **** was not paid. I am currently enrolled with the Pierce County ********************* Assistance Program for low income individuals. I was informed by a ****** and another person, named Robi that I needed to have a delinquency notice before, ***** Services would step in and pay for my ****. There was a delinquency notice in June of 2022. I was told by Robi that ***** Services will take care of my current one time ****. Then on July 18, 2022, I received another delinquency notice from Pierce County Sewer dated July 15, 2022 which I will attach here. On July 19, 2022, I called Pierce County Sewer explaining that it was my understanding the Pierce County ***** Service was going to pay for my current ****. Pierce County Sewer said they have a pledge but no payment. They said that my delinquency notice was self generated. I find this hard to believe. I think Pierce County Sewer is misinforming me about their receiving the necessary payment in order to get me to pay and they would have two payments for me, one from ***** Service and a second one from me. The attached letter does not look like it was self generated.

    Business Response

    Date: 08/22/2022

    We have shared and coordinated the document with ***** Services. Below is the response provided from ***** Services based on the conversation with *************** 

    *********************** is a currently a client of the Pierce County ***** Services-Energy Assistance Program. One of the benefits he is eligible for through this program is LIHWAP. This benefit covers water &/or sewer charges that are past due. 

    When ************** called to let our agency know that he was past due on his Pierce County sewer bill, I requested the documentation needed from Pierce County Planning & Public Works to be able to process a benefit for his sewer account. I received this information the same day I requested it. **************' LIHWAP payment was pledged to his account (******) on July 8, 2022. I spoke with ************** at that time to let him know that a pledge had been made in the amount of $199.00. 

    When I was informed on 08/02/22 that ************** had written a letter to the ************************** I called ************** and asked him if there was a problem with the account that caused him to write the letter. He explained to me that when he received the delinquent notice dated July 15, 2022, he thought Pierce County Planning & Public Works was trying to get a second payment from him for the amount that our agency pledged. 

    I explained to him then that the pledge I made on July 8, 2022 and the delinquent notice mailed to him on July 15,2022, must have crossed paths, so to speak. I told him that the utility companies do not take the amount that is pledged off of the account until it is an actual payment and that is why the amount was still showing as due on his account. ************** said that he understood what I was telling him, but he had already written the letter. 

    Sincerely, 

    Pierce County Planning and ******************************************************* Customer Billing Services 

    Customer Answer

    Date: 08/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Pierce County Sewer Utility is NOT a BBB Accredited Business.

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