Complaints

This profile includes complaints for Columbia Asthma & Allergy Clinic LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Columbia Asthma & Allergy Clinic LLC has 3 locations, listed below.

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  Columbia Asthma & Allergy Clinic LLC

  1406 SE 164th Ave Vancouver, WA 98683

• 

  Columbia Asthma & Allergy Clinic LLC

  2501 NE 134th St Ste 200 Vancouver, WA 98686

• 

  Columbia Asthma & Allergy Clinic LLC

  788 14th Ave Longview, WA 98632

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking with them after updating my insurance in March. they never informed me that there was any other issues so I continued to go each week. Approximately months later I was informed there had been an issue with my insurance in March. I had issues with website for payment and billing to look. I complained and asked questions and wouldn't respond until I filed a complaint. They now expect me to pay for everything even though they bill my insurance each time I go so they should have informed me that they were getting denied each week. I had Approximately 500 dollars in my account but couldn't access my account. Never got answer why they took 4 plus months to notify me or had help with accessing my account. Now I'm getting calls for payment

  Business Response

  Date: 09/25/2023

  Hello,

   

  We are reviewing the complaint and will get back to you ASAP. 

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20506733
  
  I am rejecting this response because:
  I have seen a resolution,  I've tried to contact them and never receive responses nor provided any help. They never sent me bills until several months later. I updated my insurance and they never told me there were any other issues. I had over 500 in my account before I couldn't get access to it and they never helped me. I was billed every time I went and should have been notified each day I went. Practicing bad business ethics. If they kept trying my insurance why wasn't I notified that they were still having issues.  Only told me when my bill was approximately 900 and months later. Couldn't answer my questions and answer or return calls. 

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 10/02/2023

  Hello, 
  I wanted to see an update if possible on my complaint.  I haven't seen a resolution and if there's is anything else I can do or provide to assist you. I am really upset about this cause they should have told me after I updated my insurance that they were having issues and may not have be covered. They bill my insurance each time I go so why did it take them several months later to tell me. They never returned my phone calls and never helped me fix getting access to the site. Took almost a year to say that they were having issues with the site and yet again never fixed or helped me. I had over 500 dollars in my account that I paid extra and don't know where it went. If I knee there was issues with my insurance after updating it, I would have fixed the issue and stopped going. But instead was deceitful and didn't inform me until my bill was approximately 900+ dollars. 
  
  This effects my credit and really upset that a company would do this. I have my assumptions that they didn't have the staffing and were behind on their ******** and are trying to hind it. 
  
  ******************************;
  Thank you for your time 

  Business Response

  Date: 11/17/2023

  Unfortunately we are still not able to connect with the patient. Can you please ask the patient to email us at ****************************************** for a resolution. 

  Customer Answer

  Date: 11/17/2023

  *************** to them but do not want to close out till they give a reasonable resolution. 

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20506733
  
  I am rejecting this response because:
  

  I'm responding to their request with information provided to see what their resolution will be. I advise them I only want email communication since I want a documented communication on what is said. I  don't wish to close out the case till there Is a resolution. 

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 11/28/2023

  Hello, I have responded like they asked to the email they provided. I am not receiving a response l. I do not want to talk on the phone cause I want a documented agreement on a resolution. 

  
  

  ******************************;

  Customer Answer

  Date: 12/04/2023

  I've now reached out to them 2 different times and yet to receive any response again. I would like to get this resolved before I take this matter in another direction. 

  ********.