Complaints

This profile includes complaints for Holland Partner Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Holland Partner Group has 79 locations, listed below.

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  Holland Partner Group

  808 Washington St Ste 500 Vancouver, WA 98660-3577

• 

  Holland Partner Group

  6710 NE Vinings Way Hillsboro, OR 97124-7964

• 

  Holland Partner Group

  1525 9th Ave Seattle, WA 98101-0900

• 

  Holland Partner Group

  1001 Minor Ave Seattle, WA 98104

• 

  Holland Partner Group

  1287 Westlake Ave N Seattle, WA 98109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company seems to be discriminating against tenants like myself and currying favor for others based on ever changing information. Specifically - we were told we could have two parking spaces for our two bedroom unit - and that was a deciding favor in signing a fifteen month lease at **** a month. Now upon requesting, the leasing agent ***************************** is denying she used this bait and switch tactic and refusing us the second space. I have tried tirelessly to resolve this.

  Business Response

  Date: 09/15/2022

  Good Afternoon,

  Thank you for taking the opportunity to describe your experience with us at The Society.  After review of the details provided, we believe we have been consistent with our offering of parking spaces with all prospects and applicants.  During your application process, you had attempted to apply under a corporate entity.  Over the course of several attempts to apply and be approved, there is a chance that multiple leasing scenarios were discussed and we understand that *** have created confusion.  While we strive for perfection, we are also understanding that we do not always succeed.  Although we believe the information given by the on-site team was consistent and fair, we are happy to discuss possible solutions that suit your needs.  Please reach out to *********************** at *********************************** to discuss how we can assist you.

   

  Thank you,

  Holland Partner Group

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT LIVE HERE! I lived in this building for nine months and in that period of time the building was broken into over five separate times, including numerous packages being stolen while on the property. My vehicle was vandalized here, many others were stolen and also vandalized. When I left the area, I reviewed my lease which stated I could leave with a $0 lease break fee which was signed for by the team and myself. Since moving out I was slapped with a **** of $2,400 which included a $1,200 lease break fee and another $1000 maintenance for the unit despite being told we were paid in full. Ive called numerous times, saved each document and the team at Holland/ ******* at ******** have claimed to reach out despite no missed called and ignoring all my emails when I ask who my attorney should contact. Per my lease agreement, I do NOT need to pay any of these additional fees. Attached photos include the lease cancellation as noted in our lease, special attention to where it says no notice is needed and no fee. Second attached item is the ledger of charges they sent us upon move out- which they said in person previously that we did not have additional charges- please see that this includes cleaning fees which is prohibited in ******. Carpet was due to be replaced at the end of our lease per previous management statement so should not be applicable here either. We would prefer a swift and immediate resolution, happy to pay our portion of shared utilities asap but will happily take legal action regarding the other fees should Holland refuse resolution.

  Business Response

  Date: 08/16/2022

  We appreciate this concern being brought to our attention so that we can assist ******.  After receiving this complaint, the regional manager has reached out to ****** and left a voicemail and followed up with an email.  She is correct that the lease had an error and it did not include a termination fee for the lease cancellation.  However, the charge was not a termination fee.  The charge was for a concession payback for a one month rent credit that was received at the beginning of the lease based on fulfilling the full term.  Unfortunately, it had a misleading label on the summary of charges.  We will reduce this fee as a customer service gesture.  Additionally, there is not a cleaning charge in the final accounting.  There are charges for carpet and paint damages that we will remove due to Nicoles feedback.  

  
  We will reduce the charges to reflect final utilities and the prorated concession payback today to meet the expectation of an immediate resolution.  We encourage ****** to reach out to the regional manager directly if she has any additional questions or concerns.

  Thank you.

  Customer Answer

  Date: 08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************