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Business Profile

Appliance Repair

Mike Pro Appliance Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7, 2023 **** Pro appliance company installed a part on our leaking dishwasher. We had put a $150 deposit on the part and that day we paid the remaining balance of $127.28 based on the message (attached) stating it was all fixed. My tenants reported later that evening that the dishwasher was still leaking. I contacted the company thru Thumbtack (the service we were using to find a professional appliance repair company) and did not receive any reply until I left a negative review for him. On November 15, 2023 the tech came back and assessed the dishwasher. He left to go get parts, telling my tenants he'd come back that afternoon. He has not returned nor has he answered calls or responded to messages. The company is not responding via the messaging feature within Thumbtack. My tenants have been communicating directly with the tech and often get zero reply and multiple times he has scheduled a time to come and is a no-show. The company UBI is *********

Mike Pro Appliance Repair, LLC is NOT a BBB Accredited Business.

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