We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Fix Auto Vancouver North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, my Tesla S was towed to FixAuto, (**** **********, Vancouver WA). I needed a ride so there were two of us. I was having issues with the repair after taking the car to FixAuto and it was an additional cost at the Tesla shop because FixAuto released the car low on coolant causing the air conditioner not to work properly. All of the car floor mats (full set) and trunk cover were in the car when we left it at FixAuto. We were not told the car was going to be pressure washed and the floor mats and trunk cover would be taken out of the car. When I picked up the car on August 15, all of the car floor mats and the trunk cover were not in the car. I called FixAuto on August 22 and called 35 times with no one answering the phone. **** does not like to answer the phone and when he does he does not identify himself. The next day we drove to FixAuto to try and talk to ****. **** was in the office and we asked for ****. **** told us that **** was at the hospital and he would be back at 3:00. We told **** we called 35 times the day before to try and reach **** and no one answered the phone. **** was quick to say the office phone was broke. The option to leave a voicemail was turned off between our attempts to reach **** by phone making me believe the phones were working properly. I told **** we were there to get the car floor mats and trunk cover that were taken out of the car. He told us to return at 3:00 to talk to ****. I did not believe **** would be there at 3:00 and felt like **** was running away from us so I asked **** for his phone number to make sure **** was there at 3:00 and because he said their office phone was broke. **** gave us his number and did not answer when we called several times. We asked **** to let **** know we were there to talk to him and he said he would. **** has not made any attempt to directly reach me either by phone or by email to address my issues.

Fix Auto Vancouver North is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.