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Business Profile

Auto Parts

Engine Parts Only

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2006 ****** Highlander 3.3L Engine Rebuild Kit - ReRing - RRK953.E15 on May 15th, 2023 for $381.97 US + $39.99 for next day shipping for a total of $421.96. I was supposed to receive the item the next day but I ended up receiving two shipments that did not arrive completely until 3 days later after the scheduled delivery date. I had paid for next day delivery because I had a mechanic waiting to work on the vehicle I bought the item for. Because my order arrived late the mechanic then refused to fix the vehicle to which at that point I decided to return the order. I returned the order to the business and they charged me a 20% restocking fee even though I was only returning the item because of their faults. If I had received my item next day like it stated then I would have never returned the item. Because it was their fault I feel like I never should have been charged a restocking fee!

    Business Response

    Date: 09/08/2023

    Hello,

    I apologize that the shipping company was delayed in delivering your order. We had already refunded you for the shipping charge back in May. In your return request form you stated that your mechanic suggested a new engine as your reason for returning the order so this complaint kind of came out of nowhere 4 months afterwards. 

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to order some rod bearings and while processing the order I got a "something went wrong please try again" screens so I did and got the same thing then I received a notification that they have taken to payments out of my account. I can't get ahold of them from the number they provided. I also haven't received a response from email about the issue either.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I ordered a intake manifold gasket set from Engine Parts Only but can't get a order *********** the phone number they have on file no answer I've been calling for a week now with no response

Engine Parts Only is NOT a BBB Accredited Business.

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