Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/2025 Hazel Dell Automotive and exhaust charge me ****** for looking at a paper that I supplied from the *** in which it is clearly stated on there what needed to be to done, *** owner of the business was the one that we dealt with, he changed ****** for labor ***** tax 4.35 shop supplies stating they did a diagnostics so he charged 145 to hook it up to a machine in which the *** vehicle inspection already said exactly what needed to be done and he was shown this piece of paper from deq. It took less than 20 minutes if that. This was the exact same thing that happened with my mother in which she fell for his scam and had her Catalyst converter replaced in which it still did not fix her problem, this place is a SCAM

  Business Response

  Date: 06/25/2025

  Apologies for the tardiness,
  
  
      Attached is the invoice for described service, we perform actual system diagnosis for symptoms described, in this case, a check engine light illumination condition. Diagnosis does not simply involve reading a parts store code read description as these are very generalized and do not truly diagnose the problem specifically, test procedures required to analyze systems competently takes time, usually an hour or more. The customer in this case presented a failure report and was asked if they knew what they needed, to which they responded "no", we then offered to perform a diagnosis on the condition for a charge of one hours labor which is $145, plus shop supplies and sales tax which comes to $162.04. Customer approved diagnosis which we performed(see attached) and declined any further repairs. vehicle was returned to customer after charge for diagnosis was satisfied. This is a textbook example of how services are performed in the auto repair industry, nothing out of the ordinary transpired.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23382971
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The invoice states they removed and replaced my catilitc converter. When I picked up the car they informed me they. Only repaired my catilitc converter and that the same one was still on my car . They also say they fixed my exhaust leak and it has the same exhaust leak. Now they claim my engine is toast. But when I took it in there was nothing wrong with the engine. It has never overheated but now since I picked it up it has started to get hot a few times. I paid them $600 for repairs and for what.? And they blew my engine on a road test.. I just paid $3000 for my car. I want $3600!!

  Business Response

  Date: 02/23/2024

  Hi *******, our stance on this issue is to deny any refund. The invoice lists Remove and replace catalytic converter as a labor operational, no part supply is listed as no part was replaced, the converter had to be removed for access to gaskets that were leaking. The vehicle was in very poor shape and her invoice clearly states that as well as description of repairs found and diagnosis performed. ***** demeanor and attitude when they picked up the vehicle was unacceptable and we would prefer to have no further contact with them.

  Customer Answer

  Date: 02/25/2024

   
  Complaint: 21186785
  
  I am rejecting this response because: when I spoke with the mechanic on the phone before any work was done he said my catalytic converter was shot and it needs replaced. Also the invoice that I had to approve before they went ahead and did any work clearly states the catalytic converter was to be removed and replaced. I know it don't take 4 hours to remove a catalytic converter . So to say you charged me only for labor that would be over $200.00 an hour. That don't add up. 

  Anyone would have been beside themselves when a so called " professional mechanic" tells you they " REPAIRED" you're catalytic converter. And let's not forget my car never even overheated till I got it back from them. And not to mention there is still exhaust leaks where they said they had fixed it.  
  
  Sincerely,
  
  *************************