Complaints

This profile includes complaints for European Wax Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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European Wax Center has 10 locations, listed below.

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  European Wax Center

  111 W 39th St Ste A Vancouver, WA 98660-1974

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  European Wax Center

  3270 SW Cedar Hills Blvd Beaverton, OR 97005-1308

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  European Wax Center

  2990 Commercial St SE Ste 150 Salem, OR 97302-5178

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  European Wax Center

  3556 Market Pl W Ste 110 University Pl, WA 98466-4339

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  European Wax Center

  1706 S 320th St Federal Way, WA 98003-5424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 18 February 2023, I went in to get a Brazilian wax. The total cost of this service is $75.00. I was erroneously charged for a Brazilian, eyebrows, and inner thigh wax. The total for services and tip was $134.00. The name on the receipt is *************************. I immediately let the assistant working at the desk know, and she told me that since her manager was not on site, she would have to make a call, and that I should receive a refund in two days. One week later, I went in to report that I hadn't received my refund. I was told that it was probably the snow storm that caused the delay and to check again in **** business days. To date, I have not received the refund for being overcharged. I want a refund to include my tip of $59.00

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wax package did not use six services and would like a refund. They have given me the runaround for two months trying to get a refund.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12 time wax pass from EWC for $1404 on 6/21/22. Since then, I have been able to redeem 5 of those passes and 7 are remaining. The last two times when I had scheduled 2 hour long appointments on Saturday mornings (most recently, 1.28.23), I showed up early and no one was even there to open the store. When I called to see what was going on, they said that they had left a vm 15 mins prior informing of this and requesting that I reschedule. That was totally not acceptable because I was already in route to the appointment and not answering my phone on the road. I was furious as this was my second attempt at getting the services I have already paid for, to no avail. I talked to probably 3 people at the call center who promised I could be refunded for the remaining services once a manager reviewed this case and could reply by the weekday. This appt was important to me because I was heading up for a romantic bday weekend with my husband and wanted to have the fresh wax. I received a long winded vm from a manager stating that I could either get extra passes or a refund and I just needed to call back. Now I have been calling and each time I call, the person I am speaking with doesn't have the power to refund me and I can't reach "Summer" the manager who promised the refund on my voicemail. Now it is the 6th of Feb, I called the call center again and the woman I spoke with told me she needed to fill out a webform to see if I can have my refund "mailed". I don't understand what she means and how to "mail" a refund. I need help getting my money back and a little concession for all the time I've wasted driving about 7 miles each way, 2X and all the time I've spent seeking the refund.