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Business Profile

Collectibles

Saber Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

This profile includes complaints for Saber Forge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saber Forge has 2 locations, listed below.

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    • Saber Forge

      2814 NE 185th Ct Vancouver, WA 98682

    • Saber Forge

      270 Beavercreek Rd Ste 200 Oregon City, OR 97045-4194

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 28th, I purchased a saber from this company, SaberForge. My ****** is my order number. When I received the item on March 3rd, I found a defect in the product. The charging port was loose and wires were exposed....which is not supposed to happen. As per instructions on their website, I had to complete an RMA form, which is essentially an repair authorization from and sent the item back to them. According to *** tracking, they received the item on March 7th. It was sent back to their address on ********************************************************************************. Since that time, I have made FOUR attempts to contact them by email to check on the status of the repair.....I've never heard back from them. I spent a total of $613.60 on this item. And I just want to know that that if they have no wish to contact me or repair the item, that to refund my money. I have done previous business with this company and I'm pretty much satisfied with the other products I've bought from them. This is not right!! Of all the business I've given them, they choose not to respond. If they cannot assist me, then please REFUND MY MONEY to which I will no longer contact or do business with them ever again!!!

      Business Response

      Date: 03/31/2023

      This customer had a ******************** that needed a repair. We informed the customer numerous times that our process can take 2-4 weeks on March 7th, 2023. We have honored our warranty and fixed this saber without cost to the customer. The repair was completed prior to four weeks and was shipped back to the customer on 3/29/23, *** Tracking number 1Z7A939W0394140916. We recognize that this customer has been very loyal and will be reaching out to make amends. Company policy does not allow for a refund given the nature of our product is custom to order. Our warranty policy can be found at the following web address: *************************************************

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son purchased a lightsaber from this company in July with the expectation it would ship within 2 weeks. After nearly 2 months it was shipped and arrived broken. When we asked for a full refund the company refused to allow us to return the product for a refund. They only offered a repair or in-store credit. When my son reached out for the shipping label they told him they would send it took over a week to get a response again. With every subsequent communication it took the company days to respond and when they did they were unhelpful. Once we finally received the email with the shipping label we sent the item back right away. It has now been over 3 weeks and they wont return any of our emails. We have confirmation the item was received by the company. We want our FULL purchase price refunded. We do not want the broken lightsaber. They kept saying it was a custom item but it wasnt.

      Business Response

      Date: 09/20/2024

      Hello! 

      I am so sorry for the experience with this purchase.Sadly the nature of our products do not allow for a full refund. This policy can be found on every product page, is provided at checkout, and links to this policy can be found in our Terms and Conditions as well as the page specifically regarding returns. 

      Based on the internal review, I see that the customer was also sent a gift card for a future purchase should they choose to place another order at a later date. **************** also provided a return shipping label and provided links regarding our policies within the bodies of their emails. I found that the customer was able to return their item to us for repair and it was sent back to them in November of 2022. The issue that caused this needed repair was lost screws, and the items removable parts becoming lodged in the saber requiring our services to assist with the problem. To date, this saber has not been returned for any further assistance or repairs.

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