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Business Profile

Collections Agencies

Columbia Collectors Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications. I do not have a contract with Columbia Collectors INC, they did not provide me with the original contact as I requested.

    Business Response

    Date: 02/04/2025

    See attached.

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company until today. I happened to check my credit report and saw this company falsely claiming I had a contract. I have never heard of them at all!

    Business Response

    Date: 01/23/2025


    Customer Answer

    Date: 01/24/2025

     
    Complaint: 22845677

    I am rejecting this response because: I have never had that phone number and that is definitely not my address. I have never lived in **********. This is not correct at all. 

    Sincerely,

    ******** *********

    Business Response

    Date: 02/03/2025

    That phone number is from the application ******** provided and that address was provided when notice to move out was given to our client, Hawk's Ridge Apartments. Should ******** want to truly dispute this with our office she can reach out to us directly and we can provide copies of her OR driver's license, SSN card, and the lease agreement to show it's her debt as well as to what the debt is for. Otherwise, responses here will only repeat the same.

    **************************

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:06/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***** ****** Utilities. I do not have a contract with COLUMBIA COLLECTORS INC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/11/2024

    An account was listed with my office from ***** ****** Utilities for *************************** for $65.53 on 7/14/2023 for services up until 5/1/2023. The service address where this bill was generated from was *******************************************. We have never received any response to our voicemails or letters. Please reach our to our office so this account can be addressed.

    Thank you, 
    *********************************

    ************

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i had made payment arrangement with a bill that was due. the bill amount was settled at 350. my last payment was dec. 23rd 2023 and even settle that to be the last payment. i noticed on my bank statement that they had taken an additional $50 payment on jan. 5th 2024. i then called the company confused as i thought my payment had been settled and it in fact has been so the person at the company said but now i owe interest. i was not aware of any interest that would be added to the $350 that was settled. i removed this company from being able to charge my account again. i would like some help on getting this company to settle this as i have been making consistent payments sense *** of 2023.

    Business Response

    Date: 03/06/2024

    An account was listed with our office from ***** ****** Utilities for $335.40 on 3/3/2022. ******* called in on 5/3/2023 to setup up an automatic payment plan for $50.00 on the 12th of each month, with the first one on 5/12. At that time her balance was $411.50. The payments for **** June, and July were approved. On 8/11/23 ******* called in and provided a new card and changed the automatic date to the 18th starting in August. That payment was declined. We called and left voicemails on 8/18, 8/21, 8/29, 9/21, & 10/13. We also sent a letter on 10/13. ******* called in on 11/6 as she got the letter. We advised of the previous plan and the payment declining. She supplied a new card to process every other Friday starting 11/24 for $50 each time. The payments went through on 11/24, 12/8, 12/22, & 1/5. The payment processed on 1/19 was declined and we called and left a message with her as she was at work. We left a voicemail on 1/23/24. ******* called back on 1/29/24 claiming that she spoke to someone at office named ****** who promised her a refund. We advised her there was no ****** with our office and there still a balance on the account. She demanded to speak to a supervisor. She was told that the supervisor wasnt available (I had jury duty), though she could leave a voicemail on the supervisors voicemail and he would return her call. Later that day, I called her back and left a voicemail, and ****** received a response to. She then charged back her last payment of $50 from 1/5/24. So after that reversal, she has paid a total of $300 on the account. Her remaining balance as of today is $124.79. If she wishes to clear her responsibility, we would be willing to waive the remaining interest and accept $70.40 as payment in full.

    Customer Answer

    Date: 04/22/2024

    So I have already made a complaint with this company. But I called again today and they still refuse to send me my payment that have been made so I can have proof for my records. **** the representative said he has no memory of saying he would send it two months ago when I 1st asked for it. I have fully paid my bill off and they are still collecting intrest on the account when the bill is paid off. He is still refusing to send me my record my payments that have been made and told me to show whoever my bank statements and I just want records of my payments. Please help. I have attached pictures of proof of payments.

    Business Response

    Date: 04/22/2024

    This is an update to our previous response submitted 2/29/24.

    We received a call from ******* on 3/27/24 with another person on the phone with *******. She wanted her payment history, and was told we couldn't email it to her. She asked for the supervisor, which she was told was ******************************* and could be sent to the supervisor voicemail. I received her voicemail with complaints about not getting her payment history requested two months ago and her interest rate increasing. I returned her call and left a voicemail. I mailed the payment history showing $350 paid with $50 charged back by her bank as fraud, which all match what she provided (except the chargeback). The letter shows her remaining balance of $125.71 which matched her credit report she supplied. I have received no response to my voicemail left 3/27/24. As stated in the previous response, we are willing to adjust off the remaining interest and accept $70.40 as payment in full. 

    Should you require anything else, please let me know.

Columbia Collectors Inc is NOT a BBB Accredited Business.

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