We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Elite Collections Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Elite Collections Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Elite Collections Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debit with griffin court apartments.I do not have a contract with elite collection service. They have not provided me with the original contract as I requested.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with Elite Recovery Group LLC

      I do not have a contract with this collection agency. They did not provide me with requested documentation.

      Additionally, Elite Recovery LLC cannot be found anywhere in your records. I believe it’s not legally registered.

      I have a negative account on my credit report that is fraudulent. The apartment complex has sold my information to this entity and they are adding charges monthly.

      THIS IS NOT A REVOLVING ACCOUNT
      Thus cannot keep incurring more charges.

      I disputed this account with the credit bureaus and IT WAS REMOVED.

      Equifax shows the correct information, but TransUnion put the fraudulent charge back on there.

      I’d like them to cease and desist and remove this fraudulent account from all the credit bureaus.:

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I noticed an account on my credit report, but when I look up the business it does not have an active business license. I am attaching the file for reference and a link to the **************:************************************************************************** Additional Ref:*************************************************** When I reached out to the companyI was connected to someone workingfor Elite Collections located in *******. I could not find an active business license for a companyunder the aforementionedname on the ******* SOS website.I live in *********, ** and the alleged debt seems to be generated from a business in Vancouver as well.I felt like I should let someone know as this doesn't seem right to me. If I need to contact a different department or organization please let me know.Thank you,*************************

      Business Response

      Date: 08/08/2023

      Account with ********** has been closed and returned back to the original creditor. 

      Customer Answer

      Date: 08/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of closing the account is acceptable.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection agent has called my work and family multiple times harassing them to have me paid or settle with them about an account that I was never contact or bill for by the previous apartment complex that I used to live at

      Business Response

      Date: 10/14/2022

      Proper protocol was followed, letters sent, and calls made were to address this matter. If you have questions or need further assistance, please call us at ************.

      Customer Answer

      Date: 10/14/2022

       
      Complaint: 18121026

      I am rejecting this response because:

      Sincerely,

      ***********************

      Customer Answer

      Date: 10/20/2022

      Because I have tried a couple of times to settle this matter with them and they have refuse to take my offer stating that that they will not take any offer other than what they want to collect so now besides them jarring everyone I know and not wanting take my offer I dont see any other way other than they taking my offer and style this 

      Business Response

      Date: 10/26/2022

      Proper protocol has been followed concerning this financial obligation. If you have questions or need further assistance, please call us at ************.

      Customer Answer

      Date: 10/26/2022

       
      Complaint: 18121026

      I am rejecting this response because: the business didnt attempt to contact me before trying to reach out to my family and work thats is not acceptable in any way shape or form they need to stop calling other places and contact me directly which I have always answer their calls 

      Sincerely,

      ***********************

    Elite Collections Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.