Complaints

This profile includes complaints for Woobox's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woobox

  101 E 6th St Ste 220 Vancouver, WA 98660

• 

  Woobox

  54 Essex Dr Kelso, WA 98626

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for Woobox in October of 2022, and we did reach out them back then about concerns of features listed on their site, that we are not able to use. We paid $384 for a one year subscription, only to find out after that we could not set up giveaways on ******** tabs, and many other options they were promoting. They only give you 30 days to cancel, and of course we were past the 30 days. So I told them to remove my Credit Card from the site, which they did not do. They told me how to "cancel" my account, but by doing so, not only do they NOT refund any of my money. I can't use the site at all, the site they charged me $384 to use for 1 year. If I cancel it to make it so it won't charge my credit card (as it's the only option they give us to do this), I can't even use the site for the rest of the year, effectively making it so that I ran two contests that vastly under performed because of how their contests can't actually integrate into most platforms the way they claimed they could. I would appreciate a refund, even if it was $320, since I did use the contest function twice. That would be $32 per month if we took that way. So $320 is what I will be trying to get.

  Business Response

  Date: 04/14/2023

  We apologize for the slow reply, the automated BBB emails were sent to our spam folder. While we have a no-refunds policy, we do make exceptions for refund requests made within 30 days of the purchase or renewal. Although this customer did not reach out to us until 6 months after their subscription was purchased, they have been fully refunded as they were not able to use our service.

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The 6 month comment isn't entirely true, as I did reach out a month after as well asking about features that were missing.  I opened my account in October, and asked about the features shortly after, then in March asked for a refund due to more features being unusable.  It was 5 months from the day the account was opened, not 6, and as I said, I had reached out to support before that as well.  They said a refund will be processed.  They claim they don't do refunds at all, but in another email they said they do them if it's within 30 days, so this company has a lot of issues. . .   but as I said, they did email me saying they will be giving me a refund. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/03/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly emailed this company's customer service department when they charge my credit card that I wanted to cancel the account. I have been fighting an aggressive form of breast cancer and I am a single mother and they will not cancel my account. They say I have to logon and cancel via the website! I was extremely sick most of the last two years and couldn't muster up the energy to find the password to change it. I also had to cancel one of my debit cards due to fraud on my account and it was the credit card that Woobox had so I thought the situation was handled and would automatically cancel for lack of a current card. Yet a few months later they managed somehow to get my new card information and charge that! I emailed them again asking how they got my new card information and that I wanted to cancel and that I would be making a complaint because I did not want to be charged any longer!. And today, they charged my card again! This is beyond ridiculous.