Complaints

This profile includes complaints for LinkIT Media Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LinkIT Media Group LLC

  1311 NE 134th St Ste 244 Vancouver, WA 98685-2754

  
• 

  LinkIT Media Group LLC

  10013 NE Hazel Dell Ave PMB 242 Vancouver, WA 98685-5203

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reached out to us to advertise at a local establishment. We went through the process paid $795 for a full page ad. We were told we were live as of 5/14/2025. We came to the establishment to see our ad to be told by the owner there is no such thing. We got scammed out of our money. We want a full refund and want everyone to know to not do business with this company.

  

  Business Response

  Date: 05/16/2025

  Hello, 

  This location is definitely one of our venues and we have a signed contract with them. We have responded to the customer in the email they sent us yesterday after hours this morning letting them know our typical process of reaching out to a venue if they are in breach of contract and then depending on what is going on we will follow the next steps of the process in these business situations. 
  

  We have not and would never scam anyone. There are a lot of moving parts of our business as it is across the country and we are in WA state as anyone can imagine. 
  

  We understand the customers frustrations however we are not a scam and we will have an update as soon as we have one from the venue. 
  

  If you have any other questions in the meantime, although please allow at least 24 hours to have a further update as we are waiting on a third party and only have so much we can do. However we would love to talk in person as well, please call our front office ************.

  Talk soon. Have a blessed day! 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23335800
  
  I am rejecting this response because: In order to make this better we want a full refund from this company not the establishment that this was "agreed" to be on. We spoke to the owner of the organization.  This place does not have any screens to showcase businesses and she has never heard of this company.  In the response to our email they stated the establishment is responsible for our refund NO they are not.  We did business with you and you breached your commitment to get us displayed at location that does not have this feature.  Give us our full money back and we will agree that this is resolved. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 05/23/2025

  This is unacceptable and untrue. They purchased an ad at a location that the screens we have and are live. We did their artwork for them, completed it and got them live at the location they purchased. After talking to them from their words, they went to a different location because for some reason they thought that is what they purchased, which they didn't because we don't work with that location. I talked to the husband on the phone where he told me his wife was upset that he got scammed again, which I explained they didn't get scammed. I told him where his ad was up live at, the location, and we even updated their ad because he wanted to add a discount code, we did all of that and got his new ad live. He told me they were going to go into the location they purchased and check their ad out. Now we are getting this. They never called us or anything. What they are saying is false and not true and this needs to be taken down. I have talked to him on the phone and everything was perfectly fine so for them to get on our public page and write this especially without trying to resolve anything, which we don't have much to resolve because we didn't do anything and have done everything they purchased. We would love to talk again if they would like to, our office line is ************. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company said they would provide a TV and graphics for our restaurant in return for the ability to sell advertising. They did not provide acceptable graphics (looked like ai generated) and did not install the TV. I told them very clearly this was a breach of whatever contract we had, and I did not want their services. Several months later they are calling me demanding I need to reimburse them for damages. The owner got very emotional and started making personally vindictive comments such as Its no wonder your business is failing and People like you dont deserve to have a business We feel like we are being shaken down for money when something was presented to us as a free service.

  

  Business Response

  Date: 03/10/2025

  We apologize your expectations weren't met, we would love to discuss and find a resolution. Please call our office at ************. 

  We appreciate your business and look forward to talking! Happy Monday! 

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 months ago I paid $330 to this company for artwork that has never been completed. I have requested a refund no less than 15 times over the past six months. If I even get a response its always we are looking into it. They have acknowledged my payment and that the art was never completed, months ago. Yet still have not refunded my money. DO NOT USE THEM.

  

  Business Response

  Date: 03/10/2025

  Hi ******, 

  We apologize that we haven't met your expectations. Please call our office at ************ so we can discuss a resolution. 

  We truly appreciate your business and look forward to hearing from you... 

  
  

  Customer Answer

  Date: 03/17/2025

  . I have called the company, as they request, several times and they will not call back. Please reinstate the complaint.

  

  Business Response

  Date: 04/08/2025

  I have talked to the business owner and we have come up with a resolution. She should be commenting once everything is completed. Thank you. 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  The company reached out to me and the complaint has been resolved. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being continually harassed by LinkIt media in the form of cold calls and spam emails. We have expressed on numerous occasions to take us off their contact list. These calls/emails have occurred in December, 2023, February, April, June, July and August 2024.In February we told ****** from LinkIt Media via phone to stop contacting us. The calls and emails have continued and not stopped. In the emails LinkIt Media is not follow the 2003 Can-Spam Act requiring Opt-Out Links on all unsolicited emails.On August 14th, 2024 they called yet again. We again said to stop contacting us. We also asked for ******** (LinkIt Media owner) to reach out directly so we could again express our frustration of these repeated contacts. As of August 21st, 2024 she has not reached out. So we are left with no other options than the file a complaint here as well as filing one with the *** for the Can-Spam Act violation.We simply want to be left alone and not repeatedly contacted by a a business we have no interest in ever dealing with.

  

  Business Response

  Date: 08/22/2024

  We apologize for any inconvenience. We don't have a call list, each of our **** look up on ****** and call directly to businesses they feel are a good fit. 

  If you would like to call and discuss further, please call ************ and ask for ******** directly... 

  Have a blessed day! 

  -LinkIT Local Family 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22176199
  
  I am rejecting this response because: I have asked several times to speak with ******** during these unsolicited phone call and emails. in February, 2024 when I was talking to ****** and said these calls/emails had to stop- *****************'d ******** on an email where ****** said I was threatening them by saying I would file an FTC/BBB complaint for their business practices. ******** never responded. In June, 2024 I again email ******** after a series of phone calls and never heard back. Then in August I spoke to someone who said he was the manager, I asked to speak to ******** and the person said she doesn't talk to people like me and hung up. Two days later I sent ******** an email and never heard back.

  Furthermore, it is required by law to have mechanisms in place to not contact people when they have asked not to be contacted. Claiming the employees merely use ****** and then make phone calls is both against the law and unethical. I, as the businesses owner who is essentially being harassed by LinkIt Media should not have to jump through more hoops, take up more of my time and try to get in touch with ******** to tell her she, and her company, is breaking the law.

  Her solution for me to call and ask for her, is ludicrous and insulting. Opt-out of further contact, and honoring that opt out is literally the law. LinkIt Meda doesn't get to pick and choose what laws they file. Maybe I should resort to a harassment lawsuit to get my point across. At this point that may be on the table. I have logs and screenshots of every contact from Link It Media starting is November 2023.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 09/09/2024

  We completely understand where you are coming from... We have invested and in the process of brand new systems that will have all of what you have referred to... We are anxiously waiting for everything to launch and go live... 

  Thank you for your feedback, we have listened and we are actively working on it. 

  If you need anything else, please call our offices.. 

   

  Have a blessed day! 

   

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22176199
  
  I am rejecting this response because: at this point LinkIt Media is just flaunting breaking the law and not honoring a very simple request. The original complaint was filed on 8/22/24. ********, from Link It Media, responded to the complaint so that would make her very aware of the complaint and our business name. Then on 8/28/24 at 10:43 AM (see screenshot attached), there was a message on our answering machine at the business from ******** herself, not apologizing, not trying to make things right, but wanting to tell us about a wonderful marketing opportunity with the ****************** This is the same call that put us over the edge the last time and caused us to reach out to the BBB. Yet, it seems that ******** does not truly care at all that she is willfully violating the law, not honoring our wishes to be left alone. We don't know how to make it any more clear. 

  Clearly nothing has worked to this point. We are now exploring other avenues to get a cease and desist, recover damages for harassment, and make sure the proper **************** (FTC) are aware of how Link It Media operates and how they don't care about Federal Laws. I'm sure there are penalties for that. Thankfully, we keep very good records here and I can provide receipts for all the phones calls and emails since we originally said not to contact us.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried many times to send emails to this company. That cannot get our media right into the performance that we desire in the representation of our company. We have sent many emails. We gave our first deposit and we told them that we would approve the final payment when the media was ready to go on air. They took the liberty to take our payment 30 days later. Stating that we signed a contract to do with that and we did not sign anything to do with 30 days. We sign that the payment would be taken when we are satisfied and approved the drawings and everything associated with the media. As such, now, we would just like our money back. We do not want to do business with this company. We could never get a phone call. Somebody would send us a quick email but would not solve the problem. Thank you.

  

  Business Response

  Date: 04/29/2024

  We have responded to the business owner and his story is his version and not what is going on.  We have tried all ways with him to come to a resolution. He decided to go through his bank and chargeback, so we are responding that way as there is no further discussion needed.

   

   

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were first contacted by Linkit Media via email on 9/14/2022. We signed a contract with Linkit media on 9/15/2022, under which they agreed to provide 2 TVs and advertising services for our local business who purchased ads to be featured on our TVs. Linkit sales rep informed me that they would track our social media and put updates about our business on the TVs for free as a courtesy for hosting the TVs for them to sell more ads. They gave us a tentative installation date of mid-November. They sent me graphics to approve, and multiple emails ensued, each ignoring my requests for changes. During this time we also dealt with multiple reps, as each of the previous ones left the company. Linkit contacted several area businesses using our business name to elicit advertising dollars, and only a few have ever been featured on our monitors. We have 2 separate bars which are seasonally open, and we requested 2 TVs in order to cover both rooms. Currently, one TV is only showing 4 ads and one is showing @ 10 ads. It is my understanding that more than 16 businesses (possibly more) have paid Linkit for services that have not been provided, and multiple businesses have contacted me early on because their ads were not being shown as promised. Linkit's owner, *************************, recently emailed me, claiming she has been trying to contact me. This is the first contact she has attempted since we sent this case to the ***** office on 4/5/23. I have passed this information on to the victims that I know of, please contact me if any additional information is required. Thank you.** upload is too large to transfer. Please provide an email address we can send to.

  

  Business Response

  Date: 09/05/2023

  This has been a miscommunication with **************** and we have tried to contact him as he isn't aware of the process with the sponsors as it is different than his. Per contract and discussion, we have delivered and have had both TV's installed. The sponsors are uploaded one by one as they approve their graphics and their time doesn't have to be consecutive so they can pause and stop it whenever they would like. We are actively working with each sponsor and any sponsor who has signed up has their own personal graphics team. If there is anyone who doesn't have their information from their art guidelines can send an email to ******************************* I am happy and ready to make sure everyone is taken care of and the good thing is no one's time starts until they are live on the screens, so no one has missed out and since everything is live, as soon as everyone approves their graphics we can get them up, although we have had some issues with **************** keeping the screens on, so if he would like to return my call we can get that addressed as well! If you have any other questions please call the office ************ and everyone is here 7-3pm PST, other than that we will return the call the following business day... Thank you! 

  Customer Answer

  Date: 09/12/2023

  This matter has not been resolved, and the response from Link it media is not in line with the way they have been conducting their business with us.  I have attempted to upload every email since our first communications with this company, however the file is too large to send in the portal you are requesting it to be sent in. Please provide me with an email which I can upload this file to so you may see how this business has been conducting themselves from day one.  

  Customer Answer

  Date: 09/27/2023

  Please see the attached documents showing the email correspondence between our company and Linkit media.  This record does not include the multiple phone calls that were made to Linkit in an attempt to receive services that were promised.  One such phone call was to the *********, ********** ***************** asking them to physically visit the business to verify that they existed and let them know we were going to pursue legal action if they did not fulfil their obligations.  Immediately after the visit, we received a call from Linkit stating that they were setting up installation of our screens. 
  As of today, they still do not have all the advertisers listed on our monitors, and to the best of my knowledge are continuing to use our business name to scam others into advertisements that never receive air time.  
  Any questions please do not hesitate to contact me.
  
  Thank you.
  
  *********************
  

  
  

  Customer Answer

  Date: 09/27/2023

  We would like to cut ties completely with this company and have them stop contacting our local businesses.  

  

  Business Response

  Date: 10/13/2023

  We have stopped actively selling on this account since the last time we talked, like we discussed, we need you to leave the screens on during the term of the contract for the sponsors to not lose out and we have everything already shipped and live and you can keep everything after and we can part ways. Thank you and we wish you well. 

  Customer Answer

  Date: 10/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Please have Linkit Media provide us with a list of accounts that have paid for services and the end date for their contracts so we may verify that all accounts that paid them are receiving ads. Once this information has been verified as true we will continue to run the TV's as we have been to finish out these contracts.
  
  Sincerely,
  
  ***************************