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Business Profile

Electrician

Zoom Electric LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the bike in July ****** week after the purchase the kick stand fell off the bike. I called Zoom to order a new kick stand and the woman I spoke to said she did not have the part number to re order and she would call me back. A week went by and i called again to find the status. The same woman answered the call and said she still did not have an answer. A week after that the derailer fell off of the bike and bent the rear wheel spokes. I called again and left a message. No one called me back. I ordered a new derailer from Amazon, however it is not the right one. And we are left with a bent rear wheel. I was able to straighten the wheel by tuning the spokes, but it is still bent. I called again to Zoom and left a message , no response. Called again a week later, no answer. 4 weeks ago, the *** display and controller burnt out. I called then and a week after, leaving messages each time, no one called back. Please understand, I am a master mechanic, I have the knowledge and capability to properly assemble bicycles. The quality of this bike is poor at best. My confidence in the bike I received is very low. I understand that you will send me warranty parts, but I believe you should warranty the whole bike and send me a replacement. 16 emails and Zoom will not take accountability for this issue. They will not honor the warranty, they will not send a replacement, they will not refund.

Zoom Electric LLC is NOT a BBB Accredited Business.

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