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Business Profile

Electronic Equipment Repair

Apex-PC Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a laptop into this business for repair. The screen went out completely. It was only 15 months old. I was charged $631 for screen and labor. It worked fine but then started going out again about 6 weeks later. Owner refused to refund my money or do anything else. He said to contact the manufacturer of the screen, and that he was not able to get another one. He seemed to care more about the fact he was charged $585 for the screen but when I asked him why they were not standing behind it, he really gave no answer. He just stated he was unable to do anything else and that I could try contacting a manufacturer. Because Im disabled, just getting through my day is a challenge. He also posted false information in response to a review I posted on ******* stating that I brought the laptop in with a cracked broken screen and that it was outside the 90 day warranty. However, he had taken photos and emails previously that there was zero outside damage to the laptop when I brought it in. When I notified him the screen was going out again, it had been less than six weeks and I sent video showing the banding the screen was doing, exactly The same as before i paid him to fix it. Now ** having to spend another $468 to have geek squad repair it. I just the cost of the screen refunded. I m not worried about the $45 in labor. The cost was $585, according to him. I have extensive emails documenting everything.

Apex-PC Recovery LLC is NOT a BBB Accredited Business.

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