Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine sent my Package using this *** store last Nov. 15, 2023. Payed $40 for the delivery service. Suppose to arrived 2 days after. Tracking # 1Z33E99X4245571060. Every time I check the status it never moved from the Store. So I called the Store on why my package has not arrived or moved from their store ( 11.26.2023 ). The Store Manager that I have talk too filed a claim to their **************** to start an Investigation on what happen to my Package and told me that it usually take 8weeks ( Claim # ************* ). Called them back around the 6th week and get an update. They did not have any, so I ask for the ************ number to ask instead. Talk to the ************ and process my claims. Jan. 10 2024 received an email about the claim being investigated. 2days later email came from *** ************ saying that they are denying my Claims due to *** driver did not signed any Log for my package nor my package was even there. Talk to the Store Manager again and ask them why Deny my claim when they physically received my package. They sent a dispute ( Jan. 19, 2024 ). Waited for 3 weeks and have not yet received and update on my Package nor my Claim. Called the Store and they said they cant do anything about since its the ***************** decision. So I called ************ to ask about and update ( Jan. 7, 2024 ) and the Rep. told that their Supervisor was supposed to give the Store a call about my claim and she will follow it up to their Supervisor. Its been almost a week now since then and I have been trying to call them and cannot reach them till today.Nov. 15, 2023 - Sent my package and they Lost it Feb. 13, 2024 - Still has not resolved my Issue with the ***. Still has not gotten my Package nor my Claim My Package Contains ( Brand New IPhone 15, my Wife Wedding and Promise Ring, Tempered glass and Phone Case. )Tracking # 1Z33E99X4245571060 Claim # ************* The UPS Store #5799 *****************************************************************

  Business Response

  Date: 03/12/2024

  Hello,
  
  The issue has been resolved. Attached is the payment information to the customer. 
  
  Thank you,
  Ronika 
  

  
  

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother had passed away in May. I flew from ** to **************** and shipped roughly 6 or 7 boxes of her belongings back to **. When the boxes arrived at my home they were smashed in, and SOOOO much of my mothers items had been broken.......they accused me of being at fault, saying I did not wrap the items good enough. However, I did not give them the boxes smashed in. The items were ****** wrapped. The items would not have broke if the boxes weren't mishandled and smashed in. They were also labeled 'fragile.' I had sent many pictures. They promised someone would come out to inspect what boxes I had left....but no-one ever came. It's been 4 months, many unreturned phone calls, and many unresponded emails later.......I call the *** **** number instead of the store. they told me that my claim was denied because of improper packaging and to contact the store to ask for them to dispute the denial. So I called the **** store again and finally got through. she told me there was nothing they would do and refused to dispute the claim (which only they can do because they wrote on the paperwork that they were the shippers). To ship all boxes was around $700. I am requesting a refund and replacement of all the items that were broken.