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Business Profile

Graphic Printing

Craftworks NW LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT USE THESE GUYS! It's hard to believe that with such an elaborate website that this is a scam. I was charged immediately on 7/11/24 after placing my order and haven't receive any updates since. It's been almost two months and have sent multiple emails and voicemails and have not received any responses.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for items from this store on July 31, 2024, and have received no communication from the store since placing the order. I have not received any information regarding the order since I placed it. I have contacted them multiple times via email and phone with no response.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 5th ordered item for $169.00 and paid via debit Received notification same day order received, paid for and they will advise when shipped No communication from them since then No response to multiple telephone calls, emails and chat Requested they respond or we will proceed legally....no response

    Business Response

    Date: 02/08/2023

    Product that was ordered has a stated 3-4 week (estimated) lead time, however, it is worth noting that this is simply an estimate, not a promise of an ***************** schedule.

    The order in question was placed on 1/5/2023 making this order 4 business days past the estimated manufacture time.

    Customer advised via email 2/8/2023 regarding a delay in receiving the base material to process their order.

    Customer Answer

    Date: 02/08/2023

     
    Complaint: 19366522

    I am rejecting this response because: slow to no updates or or accurate information on when to expect delivery or not.

    Sincerely,

    *********************

Craftworks NW LLC is NOT a BBB Accredited Business.

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