We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Air Pro Heating & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Air Pro Heating & Cooling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Air Pro Heating & Cooling LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/9/25 convinced me to hire them for an HVAC tune up. When I checked on the license# a different name came up: Air Pro Heating and Cooling. They performed their service on 3/13/25, after which a supervisor arrived to try to pressure me into a new furnace that I did not need. Failing that, they left a ground wire disconnected on my A/C unit which caused failure of the unit when I first turned it on 2 months later. Same supervisor came out on 5/29/25 and immediately identified the problem as I watched him. He stated that leaving the ground wire disconnected fried my compressor, and they were 100% responsible. Upon installing new compressor on 5/30/25, it did not work. Technician had to call supervisor, after more than an hour, they determined that the new compressor had a bad internal plug. Instead of providing a new plug, they pulled the old plug out of the fried compressor and installed in the new compressor, which enabled the unit to operate. I believe a new plug was warranted. However, the unit is now working satisfactorily. I believe they fraudulently represented themselves as licensed and qualified to perform this work, when in fact, they are unlicensed to perform HVAC or electrical work. They had to R&I my compressor, which I believe requires a licensed electrician. They also fraudulently convinced me to sign a service contract for 2 additional service calls during the next year at a cost of $200.00, knowing full well they are unlicensed and unauthorized to perform this work. I have confirmed with L&I that Service Patriots is NOT a registered ***, does not have a Washington State Business License, Washington State UBI number, nor proper Bond/Insurance under the name Service Patriots. They are, in fact, using another company's license. At the very least, this contractor should be required to reimburse my $200 that was fraudulently obtained. I also reserve the right for any future remedies should I experience any additional problems with my HVAC system.

      Business Response

      Date: 07/02/2025

      Good morning, 

      We will refund the $200 since customer is not satisfied with the home ********************** plan, which does help to make sure system is properly maintained.  I have also attached our license which includes **********************.  We apologize for any inconvenience and always to have satisfied customers.  Happy to hear the system is working properly. 

      Thank you 

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 10/30/2024 There are MANY reviews on ****** describing the exact same experience. They came out, quoted us $30,000 then said we need to get a motherboard replaced. Told us that there is a gas leak, that everything needs replaced. Charged us $99 to look at it, finally I called to get the report and they quoted us $2,000 for the motherboard but said on the phone that there could be other things wrong with it. Mind you, when I asked for the report, all these issues he said were wrong with the furnace, he never wrote down, but we have him on recording saying all these things need to be replaced and that we NEED EVERYTHING done it's a safety issue and we could die from it. Mind you, he said there was a gas leak, I called and asked if he shut off the valve the person on the phone said well he should have he in fact didnt. There was no gas leak! He told is to put our carbon monoxide detector up there, he said he had 30 ears of experience, if he did he would know that gas is Heavier than air and that it would sink. which means putting the detector LOWER in the house.We had someone else come look at it. The lights on the furnace, didnt indicate anything wrong, the only thing that needed replaced was the thermostat!!!! They are shifty and shady! Doing this to multiple people. I want a refund for not only trying to scam us, but didn't diagnose the problem correctly.

      Business Response

      Date: 12/16/2024

      ******, I appreciate the feedback and want to apologize for not meeting your expectations with the recent service call at your home. We will be issuing you a refund of the 99. dollars. After reading your description, I would appreciate the chance to discuss your experience further.  Thank you, ****

      Customer Answer

      Date: 01/31/2025

      I see that they responded saying they would refund. They have not.

    • Initial Complaint

      Date:02/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred yesterday, February 14th, 2024. I got a flyer for inexpensive furnace maintenance and the employee, ****, proceeded to tell me that my heat exchanger needed to be replaced in my 2019 unit. She showed me that photos that were supposedly of my unit (which had the wrong date). She warned me of the danger of carbon monoxide poisoning and quoted me $4,000 - $6,000 to replace the heat exchanger. I got a second opinion from some local dealers of my furnace and they did a lengthy inspection and said nothing was wrong with the heat exchanger and upon seeing the photos **** sent me, told me that wasnt even my unit. I read some of their ****** reviews and this is consistent with other complaints. This company needs to be stopped! I wish I could take my money back from the inspection and overpriced filter they put in!

      Business Response

      Date: 05/15/2024

      *******, I'm really sorry to read your review of your experience with our company and that we failed to provide you the service you deserve. Trane furnaces of that model are known for having cracked heat exchangers, some even come that way from the factory before ever being installed. I am more than happy to refund you the ******. I would love the opportunity to come to your home myself, meet the other company there as well and prove to you there are indeed cracks your heat exchanger in the furnace. The inspection camera **** was using didn't have the current day and time set. **** should have provided you replacement options for the heat exchanger since it has a lifetime part warranty. I understand you don't believe those pictures were from your furnace but they absolutely are. I just need to confirm your mailing address to send the refund check. 

    • Initial Complaint

      Date:01/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/2022 we contracted Air Pro Heating and Cooling to do a tune-up on our heating system. I believe the technician ***** didn't do what we paid for. His receipt is barely legible, and I believe when he saw the condition of my heating system, he stopped doing what he was supposed to do. He didn't ask us for a hose to clean our heat pump which is an important part of a tune up. I paid $99.00 for this service, and I should receive a refund.

      Business Response

      Date: 05/15/2024

      *****, I am sorry to hear we didn't provide you with the level of service you deserve and that we expect from out technicians. If you would please reach out to us I will work on getting you a refund for the service we provided. My phn # is ********** extension is 222

    Air Pro Heating & Cooling LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.