Complaints

This profile includes complaints for Adair Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adair Homes Inc has 20 locations, listed below.

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  Adair Homes Inc

  4400 NE 77th Ave Ste 100 Vancouver, WA 98662-6829

  
• 

  Adair Homes Inc

  172 Melton Rd Creswell, OR 97426-9453

  
• 

  Adair Homes Inc

  3302 Cedardale Rd Ste A500 Mount Vernon, WA 98274-8622

  
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  Adair Homes

  3821 W Costco Dr Ste 111 Tucson, AZ 85741-2867

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  Adair Homes

  8425 S Emerald Dr Ste 105 Tempe, AZ 85284-1065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an new house built by Adair. They did not allow us to have a other company to design and install the fire sprinkle system on our new house because Adair said they will take care the warranty service. Adair over charged us $10,000 compare to other company. We have paid for it.After 9 month they finished the house. The fire sprinkle tank got leak and we have talked to Adair since August 2022 for so many times. But until Today (Jan 27, 2023). There is nobody come to fix the problem.

  

  Business Response

  Date: 02/10/2023

  The Silverdale Branch is working with the customer to address these issues.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding false advertising and not delivering the product as promised. Additionally, I feel discriminated against because I have complained directly to them with no resolve. As a result, the two project supervisors damaged our front door, dented our refrigerator, and this was nearly 2 months ago and it will not close. Other exterior doors had no handles or locks on them for months. Our electric bill went from $65 in October of 2022 to $417 for November of 2022. They failed to turn down the heat or close the door properly. The heat ran and ran until I received my latest power bill and my wife went to the house and turned the heat way down. We signed a contract in March of 2021 for them to build us our dream home. We have had 4 project supervisors. Three of them are no longer with the company. We have been passed from person to person and when escalating our complaints, nothing changes. Just excuses and empty promises. Their website advertises they will be with you every step of the way. Really? That is so misleading and so far from the truth its ridiculous. We paid nearly $40k for turnkey services and we continue to have to do things on our own or they just don't get done. They lie and say they can't get a hold of their contractors or ours. We have no problems with any of the subcontractors returning our calls. In fact, most of them complain about Adair. The latest was the lady who was cleaning the interior of the house. She said it was the dirtiest site she's seen, before taking some leftover tile that we had been promised. I don't know why this company is allowed to stay in business.

  

  Business Response

  Date: 12/16/2022

  The Medford Branch Pro Team is working with the customer to address his concerns.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18551968
  
  I am rejecting this response because: Nobody has addressed the excessive use of power at the house.  Cold weather with temperatures in the 20's outside, the thermostat was left at a constant 72 degrees and the heated floors in the bathrooms were set to 82 degrees for several weeks before we received our power bill and booked a flight to fly down to the build site to turn it down.  The front door was left open for at least 6 weeks.  The front door has not been fixed, although it does have a cheap handle and deadbolt lock on it now.  It doesn't open or close correctly.  There are holes in the walls from the plumber and electrician.  Also, it takes months to get anything addressed.  No return phone calls or emails ever from customer service after multiple attempts.  We also discovered the Adair employees who moved in the refrigerator, and damaged the front door back in October,  also dented the refrigerator!  I have contacted customer service and the regional superintendent.  They never respond.  So to say they are addressing anything is a lie and a way not to do their work.  My wife flew down, at her expense, and spent hours on projects that Adair doesn't do, like sealing the floor grout and installing back splach in the bathrooms..  She was supposed to meet with the project superintendent, and he came up with an excuse at the last minute of why he couldn't meet her there after all.  He was the one that set the date.  **************** does not exist at this company.  The superindent working with us is the 4th since we put our deposit down and he is stretch so thin that projects take weeks and months to get accomplished.  Please provide some compensation for the excessive use of heat - for if my wife had not flown down, it would still be set to high!  We paid 10's of thousands of dollars for turnkey services, yet we have to take care of nearly everything.  The cost over runs are well over 100k and were nowhere near what they originally quoted us - because we find out so late in the process - oh we don't included that!  There are hidden costs everywhere and when you complain, you are retaliated against and discriminated against for months at a time until maybe someone fixes one minor detail.  Come on!
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/10/2023

  We are reviewing the items listed by the customer and will respond privately. It would be helpful if the customer could provide copies of the electric bills via email to the ************* Team for review. The version attached to the complaint requires a passcode that was not provided.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18551968
  
  I am rejecting this response because:  I have yet to receive any other correspondence from Adair Homes from their *************************** after multiple complaints via email and their on-line forms.  I have received one response and it has been through the BBB - and I rejected that response as well.  Adair has performed very little work to the house in several months.  Several items on the punch list have yet to be addressed.  Their still is no hardware on the front door, just a handle, no lock or dead bolt. The front door is also not shutting, at least not easily. The sliding glass doors at the back of the house were addressed only this week and supposedly now close and lock properly.

  Please see attached invoices from ************* along with payments made by me to *************.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/08/2023

  Maintaining a certain temperature is necessary during several periods of the construction process, including just after the application of mud and tape to drywall. During this phase of construction customers typically experience an increase to their power bill. ******************** was reimbursed for this cost as part of his Turn Key package in a Change Order dated August 1, 2022. A copy of that Change Order and responses to the other issues raised in the complaint have been sent to the customer in an email.

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have hired this company to build my house. they have now assigned 4 different superintendents to my project. As each person has been let go my project has fallen further and further behind. Through mismanagement, and lack of professional process I am now so far behind that I will be paying several thousand dollars in penalties to the bank since we have missed the more than generous 300 days to build my home. I was told that if they really had a problem, it would take 9 months but most likely 7 months. This will probably take ***** months to build a small house on a flat open lot. Every month past ********************** $3200 in penalties. Their response to me after dropping the ball on my project over and over and over and over is "we don't promise a completion date in the contract". Like all good businesses that want happy repeat customers the hide behind the contract... What a joke. I am held hostage and they can take as long as they want with no responsibly for the consequences of this for the homeowners? I deserve to have the penalties from the bank covered because of their lack of ability as a company to deliver a product in even a reasonable amount of time.

  

  Business Response

  Date: 11/04/2022

  The Mount ************************* is working to complete the customers home as quickly as possible. It is not our policy to reimburse customers for loan penalties. 

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18339073
  
  I am rejecting this response because:the company has dropped the ball or there would be no bank penalties. Do no do business with Adair Homes. They make mistakes and WILL NOT take responsibility and it is costing my thousands. Terrible company, terrible business, terrible customer service, do not have them build your house you will regret it like I have. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADAIR Homes has not fulfilled their obligation to fix the issues in our home after we conducted our final walkthrough in August 2021 with the superintendent and received occupation for it. I have contacted ***** with their customer service department both by email, phone, and submitted support requests through their system to get the final punch list of items repaired. I've been ignored for months at a time, then promised they were behind and would get to my house as soon as possible to correct the issues. I have been in my home for over 12 months, it is now past their warranty, and they still haven't fixed all the issues. - exterior door won't lock - drywall was damaged by electricians and never repaired, other drywall repairs never finished - living room carpet not installed correctly - garage door damaged - oven hood damaged - master bath fan doesn't pull enough moisture out of the bathroom, water collects and runs down the walls - Cabinet doors have flooring glue on them and need replaced - Cabinet nail holes throughout were never filled, or were poorly filled and left paint marks that don't blend with the finish -These were all issues my final superintendent promised me he would get done, but then he passed it off to their customer service department who has left me high and dry. Again, this has been going on for a year. And this is after the horrible experience my wife and I had going through the build process. One of the superintendents refused to give me a build schedule, insisted I paint the interior of the house in three days, failed to catch numerous issues during the build that I caught because I inspected it at least weekly, and failed to schedule out months worth of contractors before he quit, putting our project months behind schedule.

  

  Business Response

  Date: 09/23/2022

  The ******** Construction Team has been in contact with the customer to address their concerns.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am building a house with Adair Homes, and we signed our contract in June of 2021. We have had several issues with this builder. They have sub-par subcontractors that they have no control over. They also overload their superintendents to the point they can't do the job they advertise. We have had four superintendents for our job since the build started. Almost every step has been a hassle. The framers they had on our job were very aggressive, very unprofessional, took weeks off the owner's Birthday, and then returned to the job open carrying a gun after I complained about them not showing up. This complaint is being written because the cabinets I ordered came in a completely different color. I tried to offer a solution to the company and felt I was more than reasonable. The company declined my solution and said that their colors are only warranties for a year, and that year is from when they get them supplied, not from when we order them. I am displaying pictures of the color variance below. I am requesting Adair homes compensate me for the wrong cabinets. I should not have to accept this big mistake in my house. Adair would not allow me not to pay them the correct amount of money. Why should I have to accept the wrong color cabinet?

  

  Business Response

  Date: 08/02/2022

  We have reached out to our Construction Team and determined that they have been in contact with the customer regarding this issue.