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Business Profile

Landscape Contractors

RW Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial payment of $6,500 was made 10/10/2022 with an oral agreement my landscaping project would be put on his calendar in February. I had not received any communication from him until I tried contacting him via two different phone numbers, neither of which were in working order. I finally was able to contact him my his email. He presented me with a written contract, good for 30 days, to my via email, May 8, 2023. This was to perform various improvements and repairs for landscaping the property ar my permanent residence at *********************************** *********, **. The contract ended after 30 days and stipulated if no work was started then the contract could be renegotiated. I explained to ****, because of the delays, several suspicious requests to pay him personally for $8,000 and all future pmts he requested increments of $4,000 checks to him personally instead of his business which was done with the initial $6,500. I have repeatedly asked him to refund me the $14,500 plus another $500 for a raised bed to be built and delivered which was never done. Total, $15,000 I want refunded. He said, "I'll get back to you" and that is the only correspondence *** received from him since June 7th when I told him his nonexistent communication and not doing any of the work in a reasonable amount of time, I am no longer able to trust him to do the work I trusted him to have completed. I am requesting a mediator to resolve this unfortunate situation asap. Thanks, Art. *********************

RW Landscaping is NOT a BBB Accredited Business.

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