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Business Profile

Lumber Store

Faithful Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faithful fence was hired to put in motors to operate our gates. We have been working with the owner and the contractor for over two years to get them operating properly to no avail. We have documentation to prove all communication by email and text messaging. We also have made numerous phone calls. At this point, we still dont have operating motors for our gates working properly. We have had a subcontractor come out to advise us. He has stated the motors and some of the parts were installed improperly we would like for the owner of Faithful fence to order the correct parts and pay this subcontractor to get the motors operating correctly.

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repair was done just over 2 years ago. Their business plan was to obviously just throw parts at it until is begins working. (At that point we were stuck) Now.....just over 2 years later...same thing....Co. came out and said the part they replaced has gone bad again??? What !! I suggested they replace the part and then THEY go after Lift Master for reimbursement. After my suggestion...they have not been back, nor have they called or text. Very disappointed.Just for the record....Not a good business to deal with......obviously won't stand behind their work.

    Customer Answer

    Date: 11/02/2023

    The concern mentioned by the BBB was "Were the repairs covered under warranty?

    At the original time of repair, all we got was a receipt for the work, there was no mention verbally or written of any such warranty.

    This is my main concern !  When I asked the technician if there was any warrantee or the ability for the company to stand behind this (or part of it)

    I never heard back. The technician stated he would ask the owner (***) .....I never heard back. I text *** with a very specific question about this and he has never returned my text or call.

    The attached letter is the correspondence I sent to Faithful fence regarding this, since they won't return calls or texts.

    Customer Answer

    Date: 11/09/2023

    Update......

    Faithful fence contacted me yesterday and said they had a check for me that was delivered to our house by his technician.

    While I certainly appreciate it, I still have not heard form the owner '***'.

    I appreciate the BBB's follow through on this (I am sorry it had to come to this) but unfortunately

    the reviews on his company show similar tendencies from the owner.

    Customer Answer

    Date: 12/01/2023

    Interesting you should highlight "Older that 12 months old" that was just a reference to the first time it was worked on, and this complaint was just in

    the past few weeks !  That let me know you folks are not taking the time to read the complaints as you should be. (Thank you for that)

    Also.....if you will bother to look at the record on this case, I have already sent an update informing you that Faithful fence agreed with me

    by sending me a check for the amount I felt I was owed.

    My complaint "DOES" absolutely fall with in your guidelines if someone would take the time to read it.

    Please close this case as it had been resolved (With no help from you).

Faithful Fence Company is NOT a BBB Accredited Business.

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