Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Problems with Product/Service
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a mail and business center. They did not adequately wrap the item that was being shipped from *********, ********** to *******, **. The packaging job was so incompetent, there was 0 chance of it arriving in one piece. It should have never left there store in such a manner. The item was a picture with a glass frame that has been in my family for 40 years. To ship the frame from *********, ** to *******, **, they put the thinnest single sheet (see picture) of bubble wrap around it (picture attached). After contacting the business, explaining the situation, and sending them pictures, the manager would not accept responsibility and refused to pay for the damage. If I knew they weren't going to wrap it like a reputable shipping center, I would have taken it somewhere else. Everything else I shipped from ********* to ******* during the same time frame made it without issue and was wrapped appropriately for the package. The only difference is I didn't use this mail and business center for those items.

  Business Response

  Date: 05/23/2023

  Hello, 

   I'm so sorry that it's taken so long to respond, but our General manager is out of town on a family emergency and will respond to this as soon as he returns. 

  Thank you for your time...

  Mail and Business Center

  Business Response

  Date: 05/31/2023

  To whom it may concern.  

  In response to ******************** complaint, he seems to have misrepresented a few things. 

  First, it was not **************** shipping the items, but his mother shipping items to him, and the other items that were shipped to him were in fact shipped from our store, because his mother shipped 3 boxes to him that day.  

  Second, the item that was damaged by *** was packed according to his mother's wishes.  We told her at the time that she might want to take it to another location because at that time the store was out of the proper packaging for that item.  His mother chose to send it anyway and did not want to pay for additional packaging.  His mother told ** to ship it the cheapest way possible and she didn't know why he wanted it shipped in the 1st place.

  So, with this in mind, I believe ******************** complaint should be directed to his mother, not Mail and Business Center, we packed and shipped his items as we were instructed too.

  Sincerely,

  ********;

  General Manager