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Business Profile

Marketing Software

Neverbounce LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a list verification service from NeverBounce on [date of purchase] and paid in full at the time of the transaction. It has been one week, and I have not received my verified list as promised. My attempts to contact their support team have been entirely ignored; Ive reached out multiple times via email and ******** messages but have yet to receive any response or update.On Oct 25, 2024, I paid for NeverBounces list verification service and expected to receive my list back within their standard processing timeframe. However, as of today, November 1, 2024, I have not received any deliverables, nor have I been contacted by their team with any explanation or updates. After I uploaded my list, it appeared to be running as the cleaning process, but then after it was finished, they claimed that it was going to quality, then stayed in this "job started" status, and I had ZERO access to get my cleaned list (see screenshot).Over the past week, Ive sent countless emails to their support team and attempted to reach them via LinkedIn, hoping for a prompt resolution. Unfortunately, my messages have gone unanswered, and I feel completely disregarded as a paying customer. Due to this lack of service and communication, I am now forced to consider filing a dispute with my credit card provider to reclaim my payment.

  • Initial Complaint

    Date:10/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for them to remove my data and I can't seem to get a hold of the company. I did not authoirzed them to publish my info and want it to be removed. The web address link to where it comes up is:***********************************************************************

    Customer Answer

    Date: 10/29/2024

    Looks like they remove the listing.

     

    Thank you. ??

    *****

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company handles advertising e-mails for companies.In the e-mail they have an unsubscribe button. Upon clicking the link and then clicking to be removed from all e-mail lists, it unsubscribes you from one list and adds you to another. Everyday you get a new spam e-mail and go through the same procedure. The unsubscribe button is exactly the same and I was able to trace it back to Neverbounce, LLC. I e-mailed support to have them remove me from all their client lists and they are unable to do that because I do not have an account with them. .

    Business Response

    Date: 03/06/2025

    Hi Rich,

    Thank you for getting in contact with us. I'm sorry to hear that you've had a frustrating experience and would like to provide some additional information about NeverBounce to help address your concerns.

    First, I have confirmed that the email address you provided has been unsubscribed from all direct sales and marketing communications from NeverBounce.

    Regarding your efforts to unsubscribe from emails sent by other organizations, please note that NeverBounce is not responsible for managing communication opt-out requests made to our clients or other organizations. NeverBounce solely assists clients with verifying the validity of email addresses but is not responsible for managing their unsubscribe process. If you would like to unsubscribe from email communications made by other organizations, you will have to contact them directly.

    I hope this helps provide some clarity to our processes. Please don't hesitate to reach out with any additional questions. You may also contact our team directly at ******************************************************************************************.

    Regards,
    Alana
    NeverBounce Privacy Team

    Customer Answer

    Date: 03/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    They provided an e-mail where I can reach them directly.

    Sincerely,

    **** ****

Neverbounce LLC is NOT a BBB Accredited Business.

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