We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Auctions

Big Al's Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Auctions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won an auction on a gold coin with Big Al's Auction site through *********. The gold coin was advertised in the description as being a 2018 ************ $25 gold coin in case and was a 1.2g .9999 wide flat coin. There was no gold coin in the case, only a piece of paper shaped like a gold coin. I reached out to the seller to request a refund. He claimed that the item was described correctly which was untrue and that no refund would be issued. I reached out twice more but received no replies. I kindly asked for a refund again and informed the seller that I would be contacting other entities for assistance if no offer to help was provided. The seller was dishonest and I received a bad sake of goods. I need assistance in this matter please.Thank you.

    Business Response

    Date: 09/01/2022

    We run an online auction and state that everything is as is and expect buyers to do their due diligence. This coin was advertised as it is sold on numerous websites throughout the World. Same wording, same photos as almost every other coin. It is a legitimate "gold coin" from the *********************** and is sold as such. Anyone buying online needs to read directions that go with the sites, and all online auctions are "as is", it is the nature of the business. I'm sorry he is unhappy but he has to take responsibility to know what he is bidding on prior to bidding. Sincerely, Al Raines

    Customer Answer

    Date: 09/01/2022

     
    Complaint: 17721236

    I am rejecting this response because: This business did not disclose that the coin was on paper. It was deliberately misleading the way it was written. I have not seen any other websites describe it in the manner this business did. If they could at least admit that it should have been written clearer to all bidders involved and offer some amount of a refund if not full, I would be satisfied. I had reached out to them before contacting the BBB with no success in making my point and they never offered any amount of a refund. I respectfully requested them to. I hope an agreement of some kind can be reached. I have been a frequent customer of theirs and would hope they would understand my position from a buyer's perspective.

    Sincerely,

    *************************

    Business Response

    Date: 09/20/2022

    All we can say is the same that we said prior:

    We run an online auction and state that everything is as is and expect buyers to do their due diligence. This coin was advertised as it is sold on numerous websites throughout the World. Same wording, same photos as almost every other coin. It is a legitimate "gold coin" from the *********************** and is sold as such. Anyone buying online needs to read directions that go with the sites, and all online auctions are "as is", it is the nature of the business. I'm sorry he is unhappy but he has to take responsibility to know what he is bidding on prior to bidding. Sincerely, Al Raines

    Customer Answer

    Date: 09/21/2022

     
    Complaint: 17721236

    I am rejecting this response because: 

     

    I will say the same as my last response, the supposed gold coin was not as described and was worded in a way to mislead bidders. The description should have read that the coin was paper, not actual goal. I will continue pressing this issue until the auction company resolves the issue by giving at least a partial refund for the this item. It is not fair to mislead buyers just to sell a product at a higher price. I reached out several times to this person asking for a resolution before contacting the BBB. I ask that the complaint be escalated.

    Sincerely,

    *************************

Big Al's Auction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.